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Thread: Escalations in Tickets

Derek
Posts: 115

Escalations in Tickets Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 11 Jun 09 6:39 AM

I believe in Saleslogix Version 6 there was a feature for ticket escalations where a Manager could be emailed/notified of overdue tickets.
Is there any chance this feature could return (even be optional so that those that dont want to use it dont have to).?

Is there a way to make escalations work in version 7, 7.2 and 7.5 LAN

Thanks

[Reply][Quote]

Raul A. Chavez
Posts: 1300

Re: Escalations in Tickets Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 11 Jun 09 11:10 AM

Well, there are other alternatives:

- You could create a Group called "Overdue Tickets" and Release it to the Managers. They would then refresh this group to view any new tickets that fall under this category.
- You could Use Knowledge Sync (or Write an Agent) to Notify the Manager and/or Reassign the Ticket. (You could replace KnowledgeSync with any other tool that you have available that could generate this type of notification).

[Reply][Quote]

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