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Forum to discuss writing script in Architect plugins for SalesLogix & general SalesLogix customization topics (for Windows client only). View the code of conduct for posting guidelines.
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Missing SLX Button in Outlook
Posted: 03 Dec 09 5:39 AM
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Hello All,
I seem to be having a problem with SalesLogix when comparing my program to another SalesLogix colleague
I am currently running SalesLogix Client (Network) version 7.2 with the Outlook Integration Add-In and am using Outlook 2003.
On comparison with my colleagues SalesLogix program. I seem to have an important feature missing which is the:
"Go To SLX" button on my Outlook.
The function of this button is very useful as it allows my colleague to lookup a contacts record in SalesLogix via the Name or Email address straight from Outlook with a single click of this button when the email address or Name is filled in the "From" field. I have done some countless research on this matter but no one has apparently come across the issue for the "Go To SLX" button, the majority of the research including the "Send SLX" button which i do have on my program.
My colleague had previos versions of SalesLogix installed and was slowly upgraded as the new versions came out, So i tried this for a possible solution by uninstalling all my SalesLogix and starting with early versions & slowly upgrading it also as the theory behind this was that it was a feature MAYBE only available on previous versions. But it didn't do any good.
I have also tried 2 DLL files by de-registering and then re-registering 2 DLL files which were the slmn.dll and slxab32.dll and de-activating them using command prompts like the following:
regsvr32 c:\windows\system32\slxab32.dll
regsvr32 c:\program files\saleslogix\slmn.dll
However, this has not seemed to work neither.
PLEASE PLEASE PLEASE can someone provide me with some useful knowledge or information on this matter. I am beginning to find that this button cannot be found ever again and my colleague is the luckiest man to have it as it saves so much time to have this feature for him.
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Re: Missing SLX Button in Outlook
Posted: 04 Dec 09 8:12 AM
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Hi Altaaf,
This button should be available to all users of SalesLogix, if the dll's are registered. That being said, these add-ins occasionally get disabled.
I would suggest to see if they have been disabled.
In Outlook:
-From the Help menu, click About Microsoft Outlook.
-Click Disabled Items.
If you see them disabled then enable them.
Good luck. |
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Re: Missing SLX Button in Outlook
Posted: 04 Dec 09 9:39 AM
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Hi Lorin,
Thanks so much for the suggestion.
I forgot to mention that i also checked this on Outlook also, alongside ensuring that MS Word is the default editor of mails (Not sure how that relates), But i still tried it anyways.
It seems that the issue arises over a previous error message to which i was cancelling to. When opening outlook i would be presented with Login prompt menu. On entering my details i would then get an error message going like the following:
"Database Authentication Failed. Cannot perform error (-5000)"
On clicking OK of this prompt menu, I would be able to use Outlook just fine and still be presented with some Outlook Integration Add-Ins. Thereafter, my colleague suggested i reset my password and try signing in.
No error message appeared and i then got the "Go To SLX" Button magically appear. |
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Re: Missing SLX Button in Outlook
Posted: 04 Dec 09 9:56 AM
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Just wanted to add some details for Educational purposes:
There are 2 different pieces on the Standard Outlook Integration:
- Send to SLX/Record to History.
- SLX Address Book.
The Send to SLX functionality doesn't connect directly to SalesLogix, it creates temporary files of the Emails being attached, and a Component running within SalesLogix will process them. So, if you have multiple Instances running, the Items are attached to the first instance running. (Also, if no instance is running when you attach the items, the next time you log into SalesLogix the items will be picked up and added).
This functionality adds a Toolbar button to the Email Editing Window. However, there are known issues if you use MS Word as your Email editor. Basically, the button attaches only to the first Opened instance of Word, so if you open up a Word Document before an Email the button will not be visible on the Email window. (I believe this also means that the button is only available on one Email window at a time). For this, it is better NOT to use MS Word as your Email Editor.
The Address book funcitonality does log into SalesLogix and works to resolve names as you had previously mentioned. This is the feature that shows a Prompt when your first open up Outlook. This can be disabled/Removed from within Outlook, or as you stated, if you have the wrong credentials and tell it not to prompt you wouldn't get an update prompt. The Password can be indeed reset, and as long as the address book hasn't been disabled from Within Outlook that would restore the functionality.
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