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Thread: Only last name when using write - email

Jim
Posts: 15

Only last name when using write - email Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 03 Apr 10 1:26 PM

After an upgrade from 6.2 to 7.5.2 our default mail merge template (outlook) now only shows the last name for the display name when using Write -> Email. When using templates, such as the 'base email' template, I get the full contact name. In options I have the base email set as the default template.

If anyone would please provide some direction on this I would appreciate it.

[Reply][Quote]

Jim
Posts: 15

Re: Only last name when using write - email Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 05 Apr 10 1:55 PM

Just as a follow up, this doesn't happen in the Web client. So, for example, if the contact's name is John Doe when anyone performs Write -> Email from the SLX lan client they get Doe as the address. In the Web client when we do the same action we get Doe, John . I would like the lan client to do the latter. Is this difference normal or do I have something potentially set up wrong?

Thanks, Jim

[Reply][Quote]

Cory Haibloom
Posts: 39

Re: Only last name when using write - email Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 13 May 10 11:45 AM

Jim -

This is a known problem introduced in SLX 7.5.1. Sage has it in their bug tracking system as defect number 1-72917 (tracking number 108871) with a medium severity level. Sage claims that a hotfix is forthcoming.

[Reply][Quote]

Jim
Posts: 15

Re: Only last name when using write - email Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 13 May 10 2:28 PM

Thanks a lot for the follow-up Cory. I recently contacted Sage about it and heard the same thing.

[Reply][Quote]

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