A problem has been discovered with mail merges.  I don't know how long it has been going on, but I know merges from Feb. worked normally.  When someone uses a mail merge template that has a graphic like a logo or image, the preview looks fine but the actual email receieved has a white box with a little red x for the logo.  When I tell SLX to let me edit individual emails while merging, all of the previews show the image correctly.  Additionally, the AppData\Roaming\SLX... folder shows the merge and includes the correct image AND the html file that has the logo.  If SLX is creating the html with the logo, why is the email showing blank images? 

Which version are you on. This issue is fixed in 7.5 SP2 but you do have to make changes:

Step 1:

Add the following registry key:

[HKEY_LOCAL_MACHINE\SOFTWARE\SalesLogix\PathManager]

Step 2:
Start the Saleslogix-Client until the login screen apears. Serveral registry keys will be added. With regedit you can see where these paths are pointing to. Adjust all keys that start with MailMerge to a drive letter path:
example: "MailMergeCachePath"="U:\\%user%\\Application Data\\SalesLogix\\MailMerge\\Cache"

Step 3:

Once the registry key is modified and activated it will be used by every user login on this machine/server.

The key is activated when both symbols “<>”are removed in front of the path.

This normally occurs with roaming profiles and TermServer/Citrix - are either/both of those applicable here ?

Thx
Mike

They are currently using 7.2.2.  Can this be fixed without upgrading?  I don't see any upgrade in the near future.

This is in a terminal server environment, so all the users are affected by this problem.  I may try to registry edit, but it probably won't work if it wasn't supported until 7.5.   

Unfortunately, you are correct - won't make any difference as the old version won't "see" the changes - as it'll have no knowledge of what to do with it. So, without an upgrade, you'll be stuck. However, as you are on TS then the upgrade is pretty simple upgrade to do (release everything other than acc/con/opp forms and scripts and do a bare upgrade (most of the stuff isn't relevant anyway)).