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Forum to discuss the use of the SalesLogix Web Platform, Client and Customer Portals, and the Application Architect (For version 7.2 and higher only). View the code of conduct for posting guidelines.

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Thread: Web Client - Log On Button does Nothing

Joe
Posts: 14

Web Client - Log On Button does Nothing Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 11 May 09 4:07 PM

Both our Web Client Login and Customer Portal login stopped working a couple of days ago.

We can get to the login screen, but if you type in your credentials and press "Log On", absolutely nothing happens. It doesn't even seem to try to contact the web server, it seems the postback is not working at all.

I've gone through the web deployment manual and everything seems to be set up correctly.

One little thing I've noticed is the Version # on all my windows client apps (Administrator, Architect, etc.) are 7.2.2.1871, while the web login screen has version 7.2.2.1902.

I don't get an error, just nothing happens, the "Log On" button seems to be a dummy.

[Reply][Quote]

Raul A. Chavez
Posts: 1300

Re: Web Client - Log On Button does Nothing Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 11 May 09 4:58 PM

Did you apply Framework 3.5 SP2? (not sure if SP1 does this as well).

This is a known issue, and SLX has a KB detailing how to fix it.

[Reply][Quote]

Ryan Farley
Posts: 2265

Re: Web Client - Log On Button does Nothing Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 11 May 09 5:58 PM

Sounds like you've recently installed .NET 3.5 on the server.

See the following:
http://customerfx.com/pages/tech-talk/2009/02/03/SalesLogix-7.2.x-Web-Client-or-Customer-Portal-do-not-respond.aspx
or
http://codesnap.wordpress.com/2008/09/03/stung-by-vs-2008sp1-bug/

-Ryan

[Reply][Quote]

Joe
Posts: 14

Re: Web Client - Log On Button does Nothing Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 12 May 09 12:22 PM

Thank you Raul and Ryan, that solved the problem!

(Wondering why my searches on Google and this forum did not reveal the answer....)

[Reply][Quote]

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