7/5/2025 3:30:46 PM
|
| |
| slxdeveloper.com Community Forums |
|
| |
|
|
The Forums on slxdeveloper.com are now retired. The forum archive will remain available for the time being. Thank you for your participation on slxdeveloper.com!
Forum to discuss the use of the SalesLogix Web Platform, Client and Customer Portals, and the Application Architect (For version 7.2 and higher only). View the code of conduct for posting guidelines.
|
|
|
|
v7.5 SendSLX - Attachment Error
Posted: 30 Jun 09 11:14 AM
|
We've finally gone live with our v7.5 upgrade after several months of testing. In our test system the SendSLX feature worked without a problem, we would see the email attached to the history as well as any attachments (if you chose to attach them).
However, now that we are live, this is not functioning correctly (of course!) When a user chooses SendSLX or Record To History the plugin is throwing an error saying it was unable to save an attachment (the .eml file itself or any other attachment that might be with the email) that it is an invalid path. If we look in SLX the body of the email is actually getting stored to the database...very weird as in our test system this worked fine.
I've double checked the path of for attachments via the Administrator, applied the Send SLX hotfix, reinstalled the plugin, and even verified that we can manually attach something. Unfortunately I can't find anything different between the live and test systems...but I know when I do it will be painfully obvious. Anyone have any thoughts or run into something similar?
Thanks in advance. |
|
|
|
Re: v7.5 SendSLX - Attachment Error
Posted: 30 Jun 09 11:28 AM
|
Well, I guess first thing first:
Do you know where is it failing? Are you getting an App error, or Server error?
Connect an HTTP Sniffer (Fiddler is a good option) and try to determine if you are getting an HTTP failure, an IIS failure or an SLX Failure.
There are just many breaking points, so you need to try and isolate the issue.
For instance, there may be network issues that prevent the files from being uploaded (it happens).
Or, there may be File Size Limitation settings on SLX, ASP.NET and IIS that need to be reconfigured.
And finally, there are timeout settings.
During a previous project, I had increased the Default Timeout to 6 minutes, and that seemed more than enough. During a Deployment, a Test user was having problems uploading a 40MB file, while I was able to load it fine.
What I realized later on was that from my PC it took less than 3 minutes (even over VPN) while for the Test User, the upload had been going on for quite a while, and had ran into the 6 minutes limit (which as stated, I had already increased), so I then upped the timeouts to 10 minutes.
Sorry if I don't have specifics, but hope this info can get you on the right track. |
|
|
|
Re: v7.5 SendSLX - Attachment Error
Posted: 30 Jun 09 2:09 PM
|
I guess I will have to do some finer looking.
-Unfortunately the reason why I am scratching my head on this is that the website (in IIS) is the exact same as we used on the test system so I know the settings there are correct.
-The attachment folder is the same (same as the test system was).
-The SLX upgrade procedure done was the exact same as before (we tested the exact same database at least 5 times through the entire upgrade process before we swapped).
-In each case we applied the default VFS and then applied our customizations to that (a process I've gone through hundreds of times before)
Anyhow, thanks for the tips; I was afraid I would have to take that route!  |
|
|
|
Re: v7.5 SendSLX - Attachment Error
Posted: 30 Jun 09 2:52 PM
|
Well, as stated previously, it is unlikely that the problem is coming from within the site.
Some of the settings I mentioned are machined specific (e.g. ASP.NET permissions, IIS 6 (if applicable) metabase, etc)
|
|
|
|
You can
subscribe to receive a daily forum digest in your
user profile. View the site code
of conduct for posting guidelines.
 Forum RSS Feed - Subscribe to the forum RSS feed to keep on top of the latest forum activity!
|
|
|
|
|
|
|
|