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Tab not displaying for some users
Posted: 20 Jul 09 8:28 AM
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I have a custom tab I have created that shows and everything works fine for about half of my users but the other half the tab does not show at all. It also creates a problem with another tab for the users.
This is definitely a problem with the login and not the computer as I've tried different logins all from my computer and reproduced the problems. All the logins are exactly the same from what I can tell however...
Any thoughts? |
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Re: Tab not displaying for some users
Posted: 20 Jul 09 8:32 AM
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Are you registering Client Side script code that contains functions with the same name? That could cause a conflict between tabs.
And, depending on the code, it may also depend on what tab the users are showingt in the middle and the bottom tabs section. |
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Re: Tab not displaying for some users
Posted: 20 Jul 09 9:14 AM
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Originally posted by Raul A. Chavez
Are you registering Client Side script code that contains functions with the same name? That could cause a conflict between tabs.
And, depending on the code, it may also depend on what tab the users are showingt in the middle and the bottom tabs section. |
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That's interesting. After reading this I went and checked a little more...any users that have changed the way their tabs are laid out are having the issues. Users that stick with the default layout are fine...getting closer I think...
As far as I know I'm not reusing function names. |
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Re: Tab not displaying for some users
Posted: 20 Jul 09 9:23 AM
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For the ones where it creates problems, I would still think that there is some sort of conflict with names on the client side. Even if the function names are not the same, it is always possible that you may be utilizing the same key for registering client script, in which case it will only take the first block registered under a given name.
Also, depending on which event you are running your code, tabs may not work properly. In other words, if your tab only works if it is visible when the page is loaded, but fails to work if you have to "switch" to it by selecting it then that means that you are not placing the code in the correct place (Chances of this happening are none if you are just creating quick forms).
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Re: Tab not displaying for some users
Posted: 20 Jul 09 9:28 AM
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| Well that's the thing - it's just a quickform so I'm assuming App Architect would name everything appropriately for me. I haven't created any custom code for either of the tabs. |
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Re: Tab not displaying for some users
Posted: 22 Jul 09 5:29 PM
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| This is likely caused by the user settings stored in the VFS. Sometimes tabs will not show up properly when added to an existing forms - especially if the user has modified their layout. The solution is to modify or delete the configurations for the effected users using VFS explorer. They are located in Configuration -> SlxClient -> -> ASP.<formname>Detail. |
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Re: Tab not displaying for some users
Posted: 23 Jul 09 7:48 AM
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Originally posted by Mike LaSpina
This is likely caused by the user settings stored in the VFS. Sometimes tabs will not show up properly when added to an existing forms - especially if the user has modified their layout. The solution is to modify or delete the configurations for the effected users using VFS explorer. They are located in Configuration -> SlxClient -> -> ASP.<formname>Detail. |
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Thanks Mike - I will give this a shot!
Slightly off the main topic - is there a write up anywhere on what all exists in the VFS explorer (or can you give me a quick synopsis on what it's used for - is it just configuration of the web portal?) |
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Re: Tab not displaying for some users
Posted: 23 Jul 09 12:36 PM
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| I am not aware of any current documentation for what does and does not go in the VFS. The only reason I'm aware of this issue is that a client and I beat our heads on it for a while before figuring it out. That being said, I am meeting with some folks today to come up with some ideas on material for the upcoming boot camp. I'll see if we can get some VFS related doc in there as well. |
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Re: Tab not displaying for some users
Posted: 23 Jul 09 1:51 PM
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I agree, there is no documentation.
I ran into a situation where only 1 user (out of 3000) received the ASP.Net error message while loading the Contacts module.
When I looked at the detail, it stated that there was an error parsing the TabState.
Since I knew from other testing where the TabState was stored, I went directly to the VFS table and deleted the Contact entries for Tab state for this specific user. That cleared the problem for that user.
Overall, 1 out of 3000 users seemed to me as a very low ocurrance rate... |
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