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Forum to discuss the use of the SalesLogix Web Platform, Client and Customer Portals, and the Application Architect (For version 7.2 and higher only). View the code of conduct for posting guidelines.

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Thread: getUserPref failed

Genoveva Monteon
Posts: 2

getUserPref failed Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 25 Jan 08 4:12 PM

I just installed SLX 7.2 and After login in Web Client
I get this error
"We apologize for the inconvenience, but your request cannot be completed. getUserPref failed "
and I can't do anything there
anyone knows why?

[Reply][Quote]

Ryan Farley
Posts: 2265

Re: getUserPref failed Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 25 Jan 08 4:39 PM

When that occurs, check in the Application EventLog on the server. It is likely logging additional details there that might help determine the cause.

[Reply][Quote]

Nicolas Galler
Posts: 93

Re: getUserPref failed Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 29 Jan 08 9:33 AM

Try re-registering GroupTranslator.dll (with regsvr32) - this got me out of the getUserPref failed error a few times.

This legacy (COM-based) GroupTranslator sucks. It will be a fine day for SalesLogix when it is pitched and replaced with managed code.

[Reply][Quote]

Nathan Agersea
Posts: 3

Re: getUserPref failed Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 08 Dec 08 1:45 PM

I ran into this error and the event viewer warning confirmed it had to do with GroupTranslator.dll. I unregistered and reregistered the dll and the problem went away.

Thanks for the post!

[Reply][Quote]

Lucien
Posts: 20

Re: getUserPref failed Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 06 Aug 09 2:18 AM

This works great, just remember to reset IIS.

[Reply][Quote]

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