7/5/2025 3:29:44 AM
|
| |
| slxdeveloper.com Community Forums |
|
| |
|
|
The Forums on slxdeveloper.com are now retired. The forum archive will remain available for the time being. Thank you for your participation on slxdeveloper.com!
Forum to discuss the use of the SalesLogix Web Platform, Client and Customer Portals, and the Application Architect (For version 7.2 and higher only). View the code of conduct for posting guidelines.
|
|
|
|
Upgrade issues with 7.5 customer portal
Posted: 14 Aug 09 4:54 PM
|
I'm trying to get a customers customer portal working in 7.5.0. It's generic - nothing has been changed as far as functionality. Their area, category & issue items have custom values, but that's it.
I've built the web platform & deployed. It runs, but whenever I go to add a ticket and save, I get the following error message:
Could not save object:
An exception occurred executing the dynamic method Ticket.OnBeforeInsert.:
Object reference not set to an instance of an object.
Nothing has been done to the Ticket.OnBeforeInsert Event - everything is as out of the box. I open the project in Visual Studio and run it from there and get the same error. I'm not entirely sure what I'm looking for. Anyone have any ideas or further questions for me?
Thanks,
Jeff
|
|
|
|
Re: Upgrade issues with 7.5 customer portal
Posted: 14 Aug 09 8:07 PM
|
Solved the issue. Thanks to slxprofiler, I discovered there were no ticket groups released to the customer portal user. Profiler clued me in when I noticed a query looking for plugins that returned no records. Figuring I had nothing to lose, I released a group that shows open tickets and voila, all was well.
I don't know if this would have been a problem in the customer's existing web portal as all I get are errors "Error translating virtual directories" from the slxweb.dll.
Jeff
|
|
|
|
You can
subscribe to receive a daily forum digest in your
user profile. View the site code
of conduct for posting guidelines.
 Forum RSS Feed - Subscribe to the forum RSS feed to keep on top of the latest forum activity!
|
|
|
|
|
|
|
|