We also are seeing "Displaying 1 - NaN of undefined". Has anyone found a solution to this problem?

Which version of SLX Web?

We have SalesLogix 7.5.3, and we have a couple problems related to Activities. On the Activities page all the tabs say, “Displaying 1 – NaN of undefined” rather than displaying data. We also do not get any results for the Welcome screen widget “Today’s Activities”. Instead of displaying data, we only get the title bar for the widget displayed. Both these problems suddenly appeared in our development environment when we rebuilt the portal. Can you think of anything that would cause them to suddenly stop working?

The code for “Today’s Activities” exactly matches the out-of-the-box code we got from SalesLogix Support. I suspect these problems have to do with the connection. The Activities page displays data for "All Open" in the LAN client, but not in the web client.

In the profiler, when we post the Activities page I'm seeing queries for the calendar users (it returns one person, for the current user). After that, there are no more queries.

There has been a suggestion that bad data may cause this problem. For example, someone said that they'd had a similar issue where there was a double-quote character in the account name field and this caused problems with JSON. I am not seeing double-quote marks there (altough our data does have apostrophes or single-quote marks in those fields).

If you have any suggestions, I'd appreciate your feedback. Thanks!

I believe I have seen the web client not like spaces where it would expect a null in some of the entity fields for activities. The lan client does not care.

You may want to run integrity checker for issues like acccounts or contacts being deleted without the associated activities being nulled out.

Just a couple of thoughts.

Thanks for the reply.

I checked with the Integrity Checker and removed any problems it flagged for Activities, Accounts, etc. No change.

We also tried deleting all Activity records from a test system. This did not fix the problem, either. Adding a record back (in case an empty table created the same problem) did not fix it, also.

So, it looks like this is not a data problem. Since we don't see differences between the standard code and our code for the Today's Activities widget, I suspect it's not a code problem. It seems to be something about the environment.

We see that there is a defect recorded in the knowledge base for this kind of error for 7.5.4. However, there is no fix given and that is not the version we have. (We have 7.5.3.)

So far, this remains a mystery.

OK, Next I am assuming you have some customization in the web deployment.

If that is the case I would deploy the Stock VFS against your DB to a new IIS site to verify if you have a data or UI problem.

If Stock works correctly I would look and make sure someone did not add a relationship to the Activity Entity.

Best, Brian

Brian,

Thank you for your reply. I've forward this information on, since I don't have the resources personally to try it. Also, I'm going to be away for a week or so. I'll update the forum when I have more information.

Thanks!