7/5/2025 6:30:00 AM
|
| |
| slxdeveloper.com Community Forums |
|
| |
|
|
The Forums on slxdeveloper.com are now retired. The forum archive will remain available for the time being. Thank you for your participation on slxdeveloper.com!
Forum to discuss the use of the SalesLogix Web Platform, Client and Customer Portals, and the Application Architect (For version 7.2 and higher only). View the code of conduct for posting guidelines.
|
|
|
|
Web Reporting Issue since upgrading to 7.5.1 Web
Posted: 17 Aug 09 2:10 PM
|
Not sure if this would go under here since it's the web version or if it's an admin/reporting issue, but I'll start here.
Our reporting server is on a seperate box which is 2003 R2 (IIS 6) and our main server is 2008 x64 and IIS7 w/ SQL 2008 as the db server. Ever since upgrading we have to restart the IIS process on the report server usually every 36 hours sometime more depending on it's use.
I'm pretty new to all of this, coming from a high networking and design background. Little db since dbase3... So if you need further details let me know. FYI we have had 2 custom forms/reports that were redesigned for this upgrade as well.
The WGP timer was modified to reset on iis hangs which elimated a good amount of stuck processes, but something is still causing it to crash and leaving this error message in the even ID. The first event ID is the message we would get before making adjustments to the timers.
Event Type: Warning
Event Source: ASP.NET 2.0.50727.0
Event Category: Web Event
Event ID: 1309
Date: 8/11/2009
Time: 11:16:16 AM
User: N/A
Computer: VDFINFO
Description:
Event code: 3001
Event message: The request has been aborted.
Event time: 8/11/2009 11:16:16 AM
Event time (UTC): 8/11/2009 4:16:16 PM
Event ID: ba9812e31f2d445d8826940889cfe3e2
Event sequence: 467
Event occurrence: 8
Event detail code: 0
Application information:
Application domain: /LM/W3SVC/1/ROOT/ClientWebService-3-128944764765350778
Trust level: Full
Application Virtual Path: /ClientWebService
Application Path: c:\Program Files\Update Services\WebServices\ClientWebService\
Machine name: VDFINFO
Process information:
Process ID: 5232
Process name: w3wp.exe
Account name: NT AUTHORITY\NETWORK SERVICE
Exception information:
Exception type: HttpException
Exception message: Request timed out.
Request information:
Request URL: http://vdfinfo/ClientWebService/client.asmx
Request path: /ClientWebService/client.asmx
User host address: 10.30.20.51
User:
Is authenticated: False
Authentication Type:
Thread account name: NT AUTHORITY\NETWORK SERVICE
Thread information:
Thread ID: 9
Thread account name: NT AUTHORITY\NETWORK SERVICE
Is impersonating: False
Stack trace:
Custom event details:
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp
Below is the message we have continued to get since the upgrade:
Event Type: Warning
Event Source: ASP.NET 2.0.50727.0
Event Category: Web Event
Event ID: 1309
Date: 8/17/2009
Time: 8:53:27 AM
User: N/A
Computer: VDFINFO
Description:
Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 8/17/2009 8:53:27 AM
Event time (UTC): 8/17/2009 1:53:27 PM
Event ID: 564af7e9981048fdae4c70e36bac4aa7
Event sequence: 7
Event occurrence: 2
Event detail code: 0
Application information:
Application domain: /LM/W3SVC/2/Root/slxwebrpt-1-128949908064200626
Trust level: Full
Application Virtual Path: /slxwebrpt
Application Path: C:\Inetpub\wwwroot\slxwebrpt\
Machine name: VDFINFO
Process information:
Process ID: 5896
Process name: w3wp.exe
Account name: VDF\WebDLL
Exception information:
Exception type: Exception
Exception message: Load report failed.
Request information:
Request URL: http://vdfinfo:3334/slxwebrpt/SLXWebReporting.aspx?rpt=2bDE125228-3EB2-4D8E-80DF-621B066D84A12d.rpt&User=cmanes&Pwd=B1719E41F837FE22CA
Request path: /slxwebrpt/SLXWebReporting.aspx
User host address: 10.0.20.69
User:
Is authenticated: False
Authentication Type:
Thread account name: VDF\WebDLL
Thread information:
Thread ID: 5
Thread account name: VDF\WebDLL
Is impersonating: False
Stack trace: at CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.EnsureDocumentIsOpened()
at CrystalDecisions.CrystalReports.Engine.ReportDocument.Load(String filename, OpenReportMethod openMethod, Int16 parentJob)
at CrystalDecisions.CrystalReports.Engine.ReportDocument.Load(String filename)
at WebReporting._Default.ConfigureCrystalReports()
at WebReporting._Default.Page_Init(Object sender, EventArgs e)
at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e)
at System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e)
at System.Web.UI.Control.OnInit(EventArgs e)
at System.Web.UI.Page.OnInit(EventArgs e)
at System.Web.UI.Control.InitRecursive(Control namingContainer)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
Custom event details:
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp
Thanks for any help you may have, i'll gladly help w/ any Cisco/Security/Server OS stuff you may have... |
|
|
|
Re: Web Reporting Issue since upgrading to 7.5.1 Web
Posted: 17 Aug 09 2:12 PM
|
Here is an event id from teh system log of when the process is being killed from the "fix" for the 1st issue.
Event Type: Warning
Event Source: W3SVC
Event Category: None
Event ID: 1013
Date: 8/17/2009
Time: 1:44:24 PM
User: N/A
Computer: VDFINFO
Description:
A process serving application pool 'SLX Web Reporting' exceeded time limits during shut down. The process id was '4844'.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp
|
|
|
|
Re: Web Reporting Issue since upgrading to 7.5.1 Web
Posted: 25 Aug 09 4:39 PM
|
Does the "Load Report Failed" event message appear when the report is initially requested, or when the user is navigating from page to page after the report is generated? We've been working through issues with 7.5.1 web reporting server "hangs" and have recently implemented a patch from SalesLogix that seems to have corrected that problem, but now we're seeing the same "Load Report Failed" event as the one you've described showing up. I've only seen it occur while navigating the report.
Not sure what to suggest to solve the issue at this point, but thought it might help a little to know you're not alone! |
|
|
|
Re: Web Reporting Issue since upgrading to 7.5.1 Web
Posted: 26 Aug 09 11:59 AM
|
Originally posted by Doug Evenhouse
Does the "Load Report Failed" event message appear when the report is initially requested, or when the user is navigating from page to page after the report is generated? We've been working through issues with 7.5.1 web reporting server "hangs" and have recently implemented a patch from SalesLogix that seems to have corrected that problem, but now we're seeing the same "Load Report Failed" event as the one you've described showing up. I've only seen it occur while navigating the report.
Not sure what to suggest to solve the issue at this point, but thought it might help a little to know you're not alone! |
|
When it is initially requested... Our BP is trying ot use their testing image in a VM and using iis 6 on 2003 server instead of 2008 64bit server, I'll post an update if this resolves our issues... |
|
|
|
You can
subscribe to receive a daily forum digest in your
user profile. View the site code
of conduct for posting guidelines.
 Forum RSS Feed - Subscribe to the forum RSS feed to keep on top of the latest forum activity!
|
|
|
|
|
|
|
|