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Thread: Mail Merge error (Web client) 7.5 SP2

Jim
Posts: 15

Mail Merge error (Web client) 7.5 SP2 Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 19 Jan 10 10:36 AM

I get the following error when bringing up Mail Merge in the Web client: The result for 1 queries was expected, but no data was returned. There may have been more than 1 HTTP data request active at the same time. The SQL syntax may also be incorrect.

This in a test environment. Server 2003/IIS6. Upgraded from 6.2 (no Web client) to 7.0 to 7.5 (Web client first created at this stage) to 7.5 SP2. HF 1 applied. Upgrade bundles applied to Administrator and AA. Somewhere in the 6.2 to 7.5 process I also installed legacy components. I did extensive testing along the way and everything seemed to work great, but I failed to test Mail Merge until everything was upgraded. I'm not sure if it ever worked.

Any ideas where I can begin testing the problem or how to manually do a reinstall of Mail Merge at the 7.5 SP2 level? This is my first exposure to the slx environment. Everything I know is only from reading the implementation and upgrade manuals and from some web forums.

Thanks, Jim

[Reply][Quote]

Raul A. Chavez
Posts: 1300

Re: Mail Merge error (Web client) 7.5 SP2 Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 20 Jan 10 9:11 AM

Did you turned Compression on?

If so, turn it off, that typically clears this error message.

[Reply][Quote]

Jim
Posts: 15

Re: Mail Merge error (Web client) 7.5 SP2 Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 20 Jan 10 12:14 PM

Thanks Raul. I did have compression on since it was recommended in the upgrade guide as a performance enhancement. I've turned it off and that fixed the mail merge problem. Thank you much for the suggestion.

I now have a main viewport null error, but apparently that is a known bug in SP2 and everything else seems to be working now.

Jim

[Reply][Quote]

Mike Spragg
Posts: 1226

Re: Mail Merge error (Web client) 7.5 SP2 Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 21 Jan 10 3:41 AM

Jim, you can use compression - however, you must turn it off for mail-merge - see Step 62 on the Upgrading to SP2 document. You can also do this (more simply) by disabling compression for application within IIS.

[Reply][Quote]

Jim
Posts: 15

Re: Mail Merge error (Web client) 7.5 SP2 Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 25 Jan 10 7:45 AM

Thanks for the follow up Mike. I had turned it off completely, but I'll try this.

[Reply][Quote]

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