6/28/2025 9:32:00 PM
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Forum to discuss the use of the SalesLogix Web Platform, Client and Customer Portals, and the Application Architect (For version 7.2 and higher only). View the code of conduct for posting guidelines.
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Send Ticket Email Customization
Posted: 13 May 11 10:37 AM
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fiogf49gjkf0d Hi,
When trying to Send the Ticket details as an Email, nothing is happening if the total number of characters in the body of the Email is more than 1025. Is there any limitation for the max number of characters? I checked the SendTicketEmail.ascx.cs file and didn't find anything. Has anyone else encountered this earler or has a work around for this to make it work as I dont want to truncate the body of the email. Any help is greatly appreciated.
Thanks. |
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Re: Send Ticket Email Customization
Posted: 13 May 11 6:37 PM
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fiogf49gjkf0d Yes there is a limitation. The Send Ticket Info uses java and a URL string to pass the info to Outlook. So you are limited by the amount of information that can be stored in a URL, I have not found a hard number to tell you but if you lookup URL limitations you will find your answer.
Best, Brian |
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