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Thread: Screen Pop from an incomming call in SLX Web version 7.5.2

Jeff
Posts: 1

Screen Pop from an incomming call in SLX Web version 7.5.2 Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 10 Jun 11 10:29 AM

We are trying a simple solution to create screen pops where our Toshiba call manager program sends a macro to look up a SLX contact by the phone number from the inbound caller ID. Is there an way to do this? Is there a URL that searches for a number or does SLX only search by the entity ID? Any suggestions?

-Jeff

[Reply][Quote]

Raul A. Chavez
Posts: 1300

Re: Screen Pop from an incomming call in SLX Web version 7.5.2 Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 10 Jun 11 11:11 AM

My suggestion is to make your Page do the Lookup.

For example, add a Page called "Popup.aspx". From your application you would call it as follows "Popup.aspx?number=2123231212".

On that Page, do your own search (e.g. SQL, HQL, GetByProperties...), and then redirect the user to whichever view you want them to go (e.g. AccountDetail.aspx?entityId=A6UJ9A000001).

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