Hi folks,

I'm working on the InsertTicket smartpart right now and the requirement is to implement a kind of template so the agent will exactly know what to ask the customer. The template shown depends on the issue chosen in the AreaCategoryIssue dependency lookup. My idea was to put a code snippet into the OnChange Action of the lookup, let it check the lookup results and then choose a template from the database. The problem is that the lookup results will not be written to the new ticket unless the OnChange Action code snippet finishes. It seems I cannot work with the currently looked up values.

So: is there way to retrieve the current values of a dependency lookup without saving the entity? "Performs Update" and "Refresh Data" didn't work either...