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Thread: Object Reference not set to an Instance of Object on Account Merge

Sebastian Walter
Posts: 28

Object Reference not set to an Instance of Object on Account Merge Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 13 Dec 13 8:14 AM

We have a problem with the Account Merge process.

We have a new Entity called "Visit". A visit can be made to a account. So we have a Child Relation from Account to Visit.
We also have made some changes to the entity schema by adding some necessary field to Account / Contact.

If we try to Merge two Accounts and set the options that we want, we get an "Object Reference not set to an Instance of Object" by the "account.MergeAccount(SessionMergeArguments.MergeProvider)" Method in MergeRecords.ascx.cs in Line 285. I'm not getting any information that can tell me what is causing the problem here.

Can someone help me here, please?

We are using SalesLogix Web 7.5.4 with HotFix 8

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