So where to start ...... We are upgrading 7.5.3 web client to 8.1 .... Things through the development part are working great. We have managed to port customizations etc. and in the dev VM we have no issues..

Now once we move this exact same database from the dev VM onto the companies servers, (also VMs) then we start to see a very strange issue.

When we reset IIS, or rebuild, or the first time a user logs into the website, they get kicked back to the login page on each new entity/form they call. Just the first time! Once they have visited the location they can go back as many times as they like w/o ever being kicked to login.

IIS Settings are Identicale in Dev and the company server -- Swiftpage has tried to find the issue, no luck --

I am hoping someone else has come across this before and can point me in the right direction.. Have been there and tried almost every possibility, so please post all your suggestions in case I missed something

We are not even getting an error in the Event View, just the warning: here is the Event information, thanks for your help

============================================================================

Log Name:      Application
Source:        Saleslogix Web Client
Date:          7/10/2014 3:23:24 AM
Event ID:      23
Task Category: None
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      SINMPY87.corp.go2uti.com
Description:
2014-07-10 17:04:50,927 [9] WARN  Global - SalesLogix Web Client unhandled exception [Saleslogix Error Id=SLXEF564AC4A6923528]
{
  "slxErrorId": "SLXEF564AC4A6923528",
  "mitigation": "AjaxLoginRedirect (575)",
  "date": "2014-07-10T17:04:50",
  "utc": "2014-07-10T17:04:50",
  "message": "The authentication token is invalid.",
  "source": "Sage.SalesLogix.SLXConnectionInfo, Sage.SalesLogix, Version=8.1.0.1146, Culture=neutral, PublicKeyToken=null",
  "type": "Sage.Platform.Application.AuthTokenNullException",
  "stackTrace": "   at Sage.SalesLogix.SLXConnectionInfo.FromAuthenticationToken(Object authToken)\r\n   at Sage.SalesLogix.SLXDataService.DecryptAuthToken(Object authToken)\r\n   at Sage.SalesLogix.SLXDataService.GetConnectionString()\r\n   at Sage.Platform.Data.AbstractOleDbDataService.GetConnection()\r\n   at Sage.Platform.Data.DataServiceConnectionProvider.GetConnection()\r\n   at NHibernate.Tool.hbm2ddl.SuppliedConnectionProviderConnectionHelper.Prepare()\r\n   at NHibernate.Tool.hbm2ddl.SchemaMetadataUpdater.GetReservedWords(Dialect dialect, IConnectionHelper connectionHelper)\r\n   at NHibernate.Tool.hbm2ddl.SchemaMetadataUpdater.Update(ISessionFactory sessionFactory)\r\n   at NHibernate.Impl.SessionFactoryImpl..ctor(Configuration cfg, IMapping mapping, Settings settings, EventListeners listeners)\r\n   at NHibernate.Cfg.Configuration.BuildSessionFactory()\r\n   at Sage.Platform.Framework.SessionFactoryHolder.GetSessionFactory()\r\n   at Sage.Platform.Framework.SessionFactoryHolder.CreateScopeSession()\r\n   at Sage.Platform.Framework.SessionFactoryHolder.CreateSession()\r\n   at Sage.Platform.Orm.SessionScopeWrapper..ctor(Boolean createNewScope)\r\n   at Sage.Platform.Mashups.Processors.DefaultQueryExecutor.Execute(String query, Nullable`1 maximumResults, IDictionary`2 parameters, IList`1 aliases)\r\n   at Sage.Platform.Mashups.Processors.QueryProcessor.OnProcessRecord(IRecord record, IDictionary`2 runtimeParams)\r\n   at Sage.Platform.Mashups.Processors.InputProcessorBase.OnProcess(IDictionary`2 results, IDictionary`2 runtimeParams)\r\n   at Sage.Platform.Mashups.Processors.ProcessorBase.<>c__DisplayClass5.<rocess>b__4()\r\n   at Sage.Platform.Mashups.Processors.ProcessorBase.PostProcess(Func`1 getResult)\r\n   at Sage.Platform.Mashups.Processors.ProcessorBase.Process(IDictionary`2 results, IDictionary`2 runtimeParams)\r\n   at Sage.Platform.Mashups.Mashup.Execute(String name, IDictionary`2 results, IDictionary`2 runtimeParams)\r\n   at Sage.Platform.Mashups.Web.SData.MashupExecuteRequestHandler.GetData(Mashup mashup, String resultName, IDictionary`2 runtimeParams, SDataUri uri, Int64& totalResults, Int32& startIndex, Int32& itemsPerPage)\r\n   at Sage.Platform.Mashups.Web.SData.MashupExecuteRequestHandler.InternalExecute(Mashup mashup, String resultName, IDictionary`2 runtimeParams)\r\n   at Sage.Platform.Mashups.Web.SData.MashupExecuteRequestHandler.GetQueriesExecute()\r\n   at Invoke03c5d31ed1e543e9ad5fc01a9a46fd2e.Invoke(Object , IRequest )\r\n   at Sage.Integration.Messaging.RequestTargetRegistration.RequestTargetInvoker.Invoke(IRequest request)\r\n   at Sage.Integration.Messaging.Request.Process(RequestTargetInvoker invoker)\r\n   at Sage.Integration.Adapter.AdapterController.RealAdapterController.Process(IRequest request)\r\n   at Sage.Integration.Adapter.AdapterController.RealAdapterController.ProcessWorker(IProtocolRequest protocolRequest)\r\n   at Sage.Integration.Adapter.AdapterController.Process(IProtocolRequest request)\r\n   at Sage.Integration.Messaging.MessagingService.Process(IProtocolRequest protocolRequest)   at Sage.Integration.Messaging.MessagingService.OnHandleException(Exception ex, IProtocolRequest request)\r\n   at Sage.Integration.Messaging.MessagingService.Process(IProtocolRequest protocolRequest)\r\n   at Sage.Integration.Web.SageIntegrationHandler.ProcessRequest(HttpContext context)\r\n   at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()\r\n   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)",
  "targetSite": "Sage.SalesLogix.SLXConnectionInfo FromAuthenticationToken(System.Object)",
  "hashCode": "350D5E69-03A5C182-FC4BE365",
  "pid": 4908,
  "identity": {
    "name": "admin",
    "isAuthenticated": true,
    "authenticationType": "Forms"
  },
  "version": "8.1.0.1146",
  "logger": {
    "level": "WARN",
    "location": "Sage.Platform.Diagnostics.ErrorHelper.LogException(:0)",
    "name": "Global",
    "message": "SalesLogix Web Client unhandled exception [Saleslogix Error Id=SLXEF564AC4A6923528]"
  },
  "request": {
    "looksLikeAjax": true,
    "isLocal": false,
    "method": "GET",
    "url": "http://sinmpy87:3333/SlxClient/slxdata.ashx/$app/mashups/-/mashups('RemindersAndAlarms')/$queries/execute?_includeContent=false&_resultName=GetCounts&_beforeDate=2014-07-10T17:04:48Z&_timelessBeforeDate=2014-07-09T23:59:59Z&_userId=ADMIN       &format=json&_t=1405011888056",
    "referrer": "http://sinmpy87:3333/SlxClient/Lead.aspx?entityid=Q6UJ9A015V4D&modeid=Detail",
    "ipAddress": "10.10.93.227",
    "userAgent": "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:30.0) Gecko/20100101 Firefox/30.0",
    "userLanguages": "en-us; en;q=0.7; fr-fr;q=0.3"
  },
  "browser": {
    "type": "Firefox30",
    "name": "Firefox",
    "version": "30.0",
    "majorVersion": 30,
    "minorVersion": 0.0,
    "platform": "WinNT"
  },
  "server": {
    "machineName": "SINMPY87",
    "timeZone": "UTC",
    "commandLine": "C:\\Windows\\SysWOW64\\inetsrv\\w3wp.exe -ap \"UTISLXPool\" -v \"v4.0\" -l \"webengine4.dll\" -a \\\\.\\pipe\\iisipmfe6a9810-d4e8-4031-9e13-b08a4cae053e -h \"C:\\inetpub\\temp\\apppools\\UTISLXPool\\UTISLXPool.config\" -w \"\" -m 0",
    "versionString": "Microsoft Windows NT 6.3.9600.0",
    "is64BitOperatingSystem": true,
    "host": {
      "siteName": "Saleslogix",
      "applicationId": "/LM/W3SVC/2/ROOT/SlxClient",
      "applicationPhysicalPath": "C:\\inetpub\\wwwroot\\SlxClient\\",
      "applicationVirtualPath": "/SlxClient",
      "isDebuggingEnabled": false,
      "isHosted": true,
      "maxConcurrentRequestsPerCPU": 5000,
      "maxConcurrentThreadsPerCPU": 0
    },
    "logonUser": {
      "name": "CORP\\WebDLL",
      "authenticationType": "Forms",
      "impersonationLevel": "Impersonation",
      "isAnonymous": false,
      "isGuest": false,
      "isSystem": false
    }
  }
}
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <rovider Name="Saleslogix Web Client" />
    <EventID Qualifiers="0">5001</EventID>
    <Level>3</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-07-10T17:04:50.000000000Z" />
    <EventRecordID>24820</EventRecordID>
    <Channel>Application</Channel>
    <Computer>SINMPY87.corp.go2uti.com</Computer>
    <Security />
  </System>
  <EventData>
    <Data>2014-07-10 17:04:50,927 [9] WARN  Global - SalesLogix Web Client unhandled exception [Saleslogix Error Id=SLXEF564AC4A6923528]
{
  "slxErrorId": "SLXEF564AC4A6923528",
  "mitigation": "AjaxLoginRedirect (575)",
  "date": "2014-07-10T17:04:50",
  "utc": "2014-07-10T17:04:50",
  "message": "The authentication token is invalid.",
  "source": "Sage.SalesLogix.SLXConnectionInfo, Sage.SalesLogix, Version=8.1.0.1146, Culture=neutral, PublicKeyToken=null",
  "type": "Sage.Platform.Application.AuthTokenNullException",
  "stackTrace": "   at Sage.SalesLogix.SLXConnectionInfo.FromAuthenticationToken(Object authToken)\r\n   at Sage.SalesLogix.SLXDataService.DecryptAuthToken(Object authToken)\r\n   at Sage.SalesLogix.SLXDataService.GetConnectionString()\r\n   at Sage.Platform.Data.AbstractOleDbDataService.GetConnection()\r\n   at Sage.Platform.Data.DataServiceConnectionProvider.GetConnection()\r\n   at NHibernate.Tool.hbm2ddl.SuppliedConnectionProviderConnectionHelper.Prepare()\r\n   at NHibernate.Tool.hbm2ddl.SchemaMetadataUpdater.GetReservedWords(Dialect dialect, IConnectionHelper connectionHelper)\r\n   at NHibernate.Tool.hbm2ddl.SchemaMetadataUpdater.Update(ISessionFactory sessionFactory)\r\n   at NHibernate.Impl.SessionFactoryImpl..ctor(Configuration cfg, IMapping mapping, Settings settings, EventListeners listeners)\r\n   at NHibernate.Cfg.Configuration.BuildSessionFactory()\r\n   at Sage.Platform.Framework.SessionFactoryHolder.GetSessionFactory()\r\n   at Sage.Platform.Framework.SessionFactoryHolder.CreateScopeSession()\r\n   at Sage.Platform.Framework.SessionFactoryHolder.CreateSession()\r\n   at Sage.Platform.Orm.SessionScopeWrapper..ctor(Boolean createNewScope)\r\n   at Sage.Platform.Mashups.Processors.DefaultQueryExecutor.Execute(String query, Nullable`1 maximumResults, IDictionary`2 parameters, IList`1 aliases)\r\n   at Sage.Platform.Mashups.Processors.QueryProcessor.OnProcessRecord(IRecord record, IDictionary`2 runtimeParams)\r\n   at Sage.Platform.Mashups.Processors.InputProcessorBase.OnProcess(IDictionary`2 results, IDictionary`2 runtimeParams)\r\n   at Sage.Platform.Mashups.Processors.ProcessorBase.&lt;&gt;c__DisplayClass5.&ltrocess&gt;b__4()\r\n   at Sage.Platform.Mashups.Processors.ProcessorBase.PostProcess(Func`1 getResult)\r\n   at Sage.Platform.Mashups.Processors.ProcessorBase.Process(IDictionary`2 results, IDictionary`2 runtimeParams)\r\n   at Sage.Platform.Mashups.Mashup.Execute(String name, IDictionary`2 results, IDictionary`2 runtimeParams)\r\n   at Sage.Platform.Mashups.Web.SData.MashupExecuteRequestHandler.GetData(Mashup mashup, String resultName, IDictionary`2 runtimeParams, SDataUri uri, Int64&amp; totalResults, Int32&amp; startIndex, Int32&amp; itemsPerPage)\r\n   at Sage.Platform.Mashups.Web.SData.MashupExecuteRequestHandler.InternalExecute(Mashup mashup, String resultName, IDictionary`2 runtimeParams)\r\n   at Sage.Platform.Mashups.Web.SData.MashupExecuteRequestHandler.GetQueriesExecute()\r\n   at Invoke03c5d31ed1e543e9ad5fc01a9a46fd2e.Invoke(Object , IRequest )\r\n   at Sage.Integration.Messaging.RequestTargetRegistration.RequestTargetInvoker.Invoke(IRequest request)\r\n   at Sage.Integration.Messaging.Request.Process(RequestTargetInvoker invoker)\r\n   at Sage.Integration.Adapter.AdapterController.RealAdapterController.Process(IRequest request)\r\n   at Sage.Integration.Adapter.AdapterController.RealAdapterController.ProcessWorker(IProtocolRequest protocolRequest)\r\n   at Sage.Integration.Adapter.AdapterController.Process(IProtocolRequest request)\r\n   at Sage.Integration.Messaging.MessagingService.Process(IProtocolRequest protocolRequest)   at Sage.Integration.Messaging.MessagingService.OnHandleException(Exception ex, IProtocolRequest request)\r\n   at Sage.Integration.Messaging.MessagingService.Process(IProtocolRequest protocolRequest)\r\n   at Sage.Integration.Web.SageIntegrationHandler.ProcessRequest(HttpContext context)\r\n   at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()\r\n   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean&amp; completedSynchronously)",
  "targetSite": "Sage.SalesLogix.SLXConnectionInfo FromAuthenticationToken(System.Object)",
  "hashCode": "350D5E69-03A5C182-FC4BE365",
  "pid": 4908,
  "identity": {
    "name": "admin",
    "isAuthenticated": true,
    "authenticationType": "Forms"
  },
  "version": "8.1.0.1146",
  "logger": {
    "level": "WARN",
    "location": "Sage.Platform.Diagnostics.ErrorHelper.LogException(:0)",
    "name": "Global",
    "message": "SalesLogix Web Client unhandled exception [Saleslogix Error Id=SLXEF564AC4A6923528]"
  },
  "request": {
    "looksLikeAjax": true,
    "isLocal": false,
    "method": "GET",
    "url": "http://sinmpy87:3333/SlxClient/slxdata.ashx/$app/mashups/-/mashups('RemindersAndAlarms')/$queries/execute?_includeContent=false&amp;_resultName=GetCounts&amp;_beforeDate=2014-07-10T17:04:48Z&amp;_timelessBeforeDate=2014-07-09T23:59:59Z&amp;_userId=ADMIN       &amp;format=json&amp;_t=1405011888056",
    "referrer": "http://sinmpy87:3333/SlxClient/Lead.aspx?entityid=Q6UJ9A015V4D&amp;modeid=Detail",
    "ipAddress": "10.10.93.227",
    "userAgent": "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:30.0) Gecko/20100101 Firefox/30.0",
    "userLanguages": "en-us; en;q=0.7; fr-fr;q=0.3"
  },
  "browser": {
    "type": "Firefox30",
    "name": "Firefox",
    "version": "30.0",
    "majorVersion": 30,
    "minorVersion": 0.0,
    "platform": "WinNT"
  },
  "server": {
    "machineName": "SINMPY87",
    "timeZone": "UTC",
    "commandLine": "C:\\Windows\\SysWOW64\\inetsrv\\w3wp.exe -ap \"UTISLXPool\" -v \"v4.0\" -l \"webengine4.dll\" -a \\\\.\\pipe\\iisipmfe6a9810-d4e8-4031-9e13-b08a4cae053e -h \"C:\\inetpub\\temp\\apppools\\UTISLXPool\\UTISLXPool.config\" -w \"\" -m 0",
    "versionString": "Microsoft Windows NT 6.3.9600.0",
    "is64BitOperatingSystem": true,
    "host": {
      "siteName": "Saleslogix",
      "applicationId": "/LM/W3SVC/2/ROOT/SlxClient",
      "applicationPhysicalPath": "C:\\inetpub\\wwwroot\\SlxClient\\",
      "applicationVirtualPath": "/SlxClient",
      "isDebuggingEnabled": false,
      "isHosted": true,
      "maxConcurrentRequestsPerCPU": 5000,
      "maxConcurrentThreadsPerCPU": 0
    },
    "logonUser": {
      "name": "CORP\\WebDLL",
      "authenticationType": "Forms",
      "impersonationLevel": "Impersonation",
      "isAnonymous": false,
      "isGuest": false,
      "isSystem": false
    }
  }
}</Data>
  </EventData>
</Event>

==================================================================

No One..?? Not One single idea ..??

It appears someone else has had the same issue as it has been logged on the Swiftpage Partner Portal back on 10/03/14 - DEFECT: "The authentication Token is invalid" error users periodically logged off web client

Just a shot in the dark, but have the users cleared their browser cache before using the upgraded version? That's way down at step #69 in the Upgrade Workplan (well, at least the 7.5.4 -> 8.1.0 version that I'm looking at).

Thanks Adam .. Funny I have been in Contact with Swiftpage support and no one mentioned this.. Guess they are due a call once more

Scott,

Yes browser cache has been cleared multiple times. Thanks for the help

RJ, did you ever resolve this or figure out a workaround? I have a client on 7.5.3 currently that is experiencing the same thing..  Here is a blurb I posted somewhere else looking for a way to refresh the AuthToken..:

Hello, I have a client with a very sporatic problem. In a nutshell some users on some occasions get logged out of SLX. They can't get back in until they reboot. They get an AuthToken=null error in the event viewer.  I would like to add code that checks if the authtoken is null (I have this part), and if it is I would like to renew the AuthToken. I found the article below where Nick Galler (link and blurb below) creates an MVC app and adds a module that does just this. Does anyone have similar code to renew the AuthTOken or know how I might go about doing this in the regular web client? It is 7.5.3..

Thanks

Steve

http://blog.sssworld.com/2009/07/

The last one is not essential, it is a simple module I added to prevent drops when the session is lost (I am sure you have seen the “Authorization Token cannot be null” error a number of times – this module deals with it, does not work on the “regular” web client though because there are a few other things going on there).  

Steve,

Sorry for the length of time in the response here.. YES we finally found out what the culprit was for our issue,

Was our internal Antivirus killing the asp.net sessions, we got exclusions for the website and the Saleslogix folders and everything was working correctly.. Not sure this is your issue since it happens to only one user. You might look at his/her browser settings.. We are still finding that Browser Language is still critical