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Thread: Entering multiple contacts and UserOptions

Lloy Sanders
Posts: 69

Entering multiple contacts and UserOptions Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 14 Aug 07 10:07 AM

We are having to reset the UserOptions for several users over and over. This is due to the fact that SalesLogix locks up on them. It seems that this is happening to us when a user adds many contacts in the same session. I was wondering if anyone else had noticed this also before I spend too much time trying to track it down.

[Reply][Quote]

David Henry
Posts: 207

Re: Entering multiple contacts and UserOptions Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 14 Aug 07 11:10 AM

An occasional "Control+F5" helps this.

[Reply][Quote]

Lloy Sanders
Posts: 69

Re: Entering multiple contacts and UserOptions Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 14 Aug 07 12:32 PM

I agree, but then you have the one user (everybodys got one) who says "Why should I have to do this? It's a bug in SalesLogix... they should fix it... this program is broken... yada yada yada..."

[Reply][Quote]

Ryan Farley
Posts: 2265

Re: Entering multiple contacts and UserOptions Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 14 Aug 07 1:43 PM

Quote:

Originally posted by Lloy Sanders

I agree, but then you have the one user (everybodys got one) who says "Why should I have to do this? It's a bug in SalesLogix... they should fix it... this program is broken... yada yada yada..."

Gee, I haven't heard that one before or anything

I can't say I've ever experienced that problem with UserOptions.

[Reply][Quote]

Bob (RJ)Ledger
Posts: 1103

Re: Entering multiple contacts and UserOptions Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 15 Aug 07 6:27 AM

Quote:

There IS a KI involving memory leaking because a new mainview is being created rather than being re-used when one is doing heavy duty insert contact/account operations.

However it has nothing to do w/useroptions.. a simple log out/in reclaims the memory.. although not sure if ctrl-F5 will do it.
--
rjl

[Reply][Quote]

Lloy Sanders
Posts: 69

Re: Entering multiple contacts and UserOptions Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 15 Aug 07 8:56 AM

Yeah, I know it doesn't really make sense, but even after doing an end task on SalesLogix, when they login again, SalesLogix hangs whenever they go to the contact main view. Deleting the useroptions fixes the issue, though I still haven't had time to try to figure out why. I do have a backup of that table for a user that has the issue, so sometime in my copious amounts of free time, I plan to restore it to a test server and try to find out what is going on.

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