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Thread: Contact process will not update database field

Joshua Allen
Posts: 3

Contact process will not update database field Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 07 Jan 08 3:57 PM

I'm encountering a strange problem with a SalesLogix 7 contact process. One step of the process is to update a database field. This step of the process seems to fire off without a problem, and shows as being completed on the process tab. Unfortunately though, the field is not being updated. This is true for any field that is on a custom table. If I set the process to update a field found on the Contact table it works fine, it only seems to encounter issues on custom tables. I've tried it on several custom tables and even created a new table linked to the Contact table, with no luck. I should mention as well, that I can edit these fields manually, it is only during the contact process that it is a problem. Is this an issue anyone else has encountered? Thanks in advance!

[Reply][Quote]

Phil Parkin
Posts: 819

Re: Contact process will not update database field Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 07 Jan 08 4:09 PM

If this is an extension table, has the record already been created before you perform the update? Ie, are we talking about a 1:1 extension table, where the master record exists, but the extension rec has not yet been created? If so, could this be the problem?

PP

[Reply][Quote]

Joshua Allen
Posts: 3

Re: Contact process will not update database field Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 08 Jan 08 10:38 AM

That is correct, it would be an extension of the Contact table. There would currently be no record in the extension table. Is there any work around for this?

[Reply][Quote]

Phil Parkin
Posts: 819

Re: Contact process will not update database field Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 08 Jan 08 4:31 PM

You bet.

Excuse my lack of knowledge about Contact Processes - never used them - but if you are able to run a script, it's a simple case of checking for the existence of the record before running the update. If it does not exist, create it, then run the update.

Just had a quick rummage - looks like you're in luck - it's all script supported.

PP

[Reply][Quote]

Joshua Allen
Posts: 3

Re: Contact process will not update database field Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 09 Jan 08 7:16 AM

Excellent, thanks for the help Phil.

[Reply][Quote]

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