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Thread: Weird slowdown with SalesLogix

Jon Washer
Posts: 2

Weird slowdown with SalesLogix Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 12 Feb 08 7:17 AM

We are runing SalesLogix 6.2.3.1007 on SQL 2000 and W2K3 enterprise. The clients are installed locally and also run in a Citrix environment. We keep having a issue with SaleLogix running very slow and cannot seem to pin it down. It will run great for about 3 weeks and then when you run the client the inititial blue progress bar hangs at about 95% complete and the line above it says "Initialzation - Enumerating Printers" (picture below). It eventally keeps moving and lets you login, but it is extremely slow after that point. It's not a random thing, once it occurs it happens on all clients and it slow across the board.

Our developers have no idea waht could be causing this. We have re-indexed the DB, updated the statictics on the DB, made sure each and every network piece is perfect, increased the packet size to 8192 and numerous other items.

Is there some sort of intitialzation process that is getting hung up that would affect this?

Thanks in advance,
Jon Washer
DCS, inc.

[Reply][Quote]

Carla Tillman
Posts: 290

Re: Weird slowdown with SalesLogix Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 13 Feb 08 10:15 AM

Hi Jon,

This could be attributed to a number of things. I (we) need a little more information to be helpful. (That is unless someone has already seen this exact thing!)

Perhaps the following trouble shooting suggestions will help you locate the issue.

Is anything thrown to the Event Log?

Have you tried to use the SLXProfiler.exe?

Have you used PerfMon (or similar) to Monitor the Citrix enviornment?

Has your sysadmin checked your routers/ hubs/network traffic to verify there is not a throttle in the delivery to Citrix or between your Servers?

Happy Hunting!
Carla

[Reply][Quote]

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