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Thread: Create ticket with Knowledge Sync

Steve Knowles
Posts: 657

Create ticket with Knowledge Sync Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 01 May 08 3:37 PM

Does anyone know right off hand if you can create a ticket with Knowledge Sync? Thanks

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Bob (RJ)Ledger
Posts: 1103

Re: Create ticket with Knowledge Sync Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 02 May 08 6:55 AM

I can create one very easily w/TaskCEntre.. in fact I've got the "code" and workflow to do it.

FYI.. creating a ticket from code is not too hard.. BUIT the big issue is doing it EXACTLY the same way it's done in the WINDOWS/LAN (not web) client.. I say Windows/LAN because there are bugs in how the new 7.2.x (including 7.2.2) web ticket process).

There's "auto-assignment", etc... a whole bunch of things. We can even create tickets from email and you can't tell the difference.
--
RJLedger - rjlSystems

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