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 Author  Thread: Create ticket with Knowledge Sync
Steve Knowles
Posts: 657
Top 10 forum poster: 657 posts
 
Create ticket with Knowledge SyncYour last visit to this thread was on 1/1/1970 12:00:00 AM
Posted: 01 May 08 3:37 PM
Does anyone know right off hand if you can create a ticket with Knowledge Sync? Thanks
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Bob (RJ)Ledger
Posts: 1103
Top 10 forum poster: 1103 posts
 
Re: Create ticket with Knowledge SyncYour last visit to this thread was on 1/1/1970 12:00:00 AM
Posted: 02 May 08 6:55 AM
I can create one very easily w/TaskCEntre.. in fact I've got the "code" and workflow to do it.

FYI.. creating a ticket from code is not too hard.. BUIT the big issue is doing it EXACTLY the same way it's done in the WINDOWS/LAN (not web) client.. I say Windows/LAN because there are bugs in how the new 7.2.x (including 7.2.2) web ticket process).

There's "auto-assignment", etc... a whole bunch of things. We can even create tickets from email and you can't tell the difference.
--
RJLedger - rjlSystems
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