slxdeveloper.com Community Forums

The Forums on slxdeveloper.com are now retired. The forum archive will remain available for the time being. Thank you for your participation on slxdeveloper.com!

Administration Forums - General Administration
Forum to discuss general administration topics for SalesLogix (including LAN & remote topics). View the code of conduct for posting guidelines.

Forums RSS Feed

Back to Forum List | Back to General Administration | New Thread

View: Search:

Author

Thread: Create ticket with Knowledge Sync

Steve Knowles
Posts: 657

Create ticket with Knowledge Sync Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 01 May 08 3:37 PM

Does anyone know right off hand if you can create a ticket with Knowledge Sync? Thanks

[Reply][Quote]

Bob (RJ)Ledger
Posts: 1103

Re: Create ticket with Knowledge Sync Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 02 May 08 6:55 AM

I can create one very easily w/TaskCEntre.. in fact I've got the "code" and workflow to do it.

FYI.. creating a ticket from code is not too hard.. BUIT the big issue is doing it EXACTLY the same way it's done in the WINDOWS/LAN (not web) client.. I say Windows/LAN because there are bugs in how the new 7.2.x (including 7.2.2) web ticket process).

There's "auto-assignment", etc... a whole bunch of things. We can even create tickets from email and you can't tell the difference.
--
RJLedger - rjlSystems

[Reply][Quote]

Page 1 of 1

You can subscribe to receive a daily forum digest in your user profile. View the site code of conduct for posting guidelines.

Forum RSS Feed - Subscribe to the forum RSS feed to keep on top of the latest forum activity!

slxdeveloper.com is brought to you courtesy of Ryan Farley & Customer FX Corporation. This site, and all contents herein, are Copyright © 2025 Customer FX Corporation. The information and opinions expressed here are not endorsed by Sage Software.	code of conduct \|

page cache (param): 7/10/2025 8:33:11 PM