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Thread: Unable to change user type to web viewer

Dave McGill
Posts: 47

Unable to change user type to web viewer Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 20 May 08 10:55 AM

I am trying to change somebody who was once a network user to be a web viewer user, but I get a message stating "Managers, Users with Team Owner profiles, or Users with User(s) in their security profile are not allowed to be converted to the WebViewer user type."

This user is not a manager and has never been a manager. I have removed all entries from the TEAMS tab (User Teams and Teams), but when I check the box to SHOW USER TEAMS, it shows every network user in the system - even the retired users.

Does anyone have any idea how I can change this user?

Thanks,
Dave

[Reply][Quote]

Dave McGill
Posts: 47

Re: Unable to change user type to web viewer Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 20 May 08 6:01 PM

I tried running a SQL statement to change the user type to 'V' in the database and she seems to be working okay as a WebViewer user now.

[Reply][Quote]

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