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Forum to discuss general administration topics for SalesLogix (including LAN & remote topics). View the code of conduct for posting guidelines.
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Inserting new contacts
Posted: 17 Aug 06 11:12 AM
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fiogf49gjkf0d I have a user that gets this error after entering contacts into SalesLogixs. She would get the error then have to click "OK" and then close SLX and reopen it to continue.
Error:
An error occurred executing active form script (System:ChooseAddContactAccount).
Error reading splMain.CGUID: Catastrophic failure at line 88, char 8
This seems to happen quite often. Any Ideas?
Thank you,
Joy |
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Re: Inserting new contacts
Posted: 17 Aug 06 11:31 AM
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fiogf49gjkf0d Have you reviewed the script in question yet? What is at line 88?
Other question: Does this one user have the security rights to add new Contacts/Accounts?
(Administrator | User Profile | Security Tab| Checkbox Status of "Insert Contact")
c |
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Re: Inserting new contacts
Posted: 17 Aug 06 11:32 AM
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fiogf49gjkf0d Yes she does. Actually it works after she restarts SalesLogix. And it doesn't happen the same time each time. |
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Re: Inserting new contacts
Posted: 17 Aug 06 12:39 PM
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fiogf49gjkf0d Line 88 reads as such:
Application.MainViews.AddEx "System:Contact Details", 1, False , 1, lstrContactID, "" 'DNL
and the actions is this:
If objMainView.Showmodal = mrOK then
If rbNewContact.Checked or rbNewContactAndAccount.Checked or rbNewPersonalContact.Checked then
lstrContactID = Application.GlobalInfo.SetContactID
'Defect 1-38621 - set open existing to false
Application.MainViews.AddEx "System:Contact Details", 1, False , 1, lstrContactID, "" 'DNL
ElseIf rbNewAccount.Checked then
lstrAccountID = Application.GlobalInfo.SetAccountID
'Defect 1-38621 - set open existing to false
Application.MainViews.AddEx "System:Account Details", 1, False , 1, lstrAccountID, "" 'DNL
End If
Application.GlobalInfo.Delete(Application.GlobalInfo.IndexOf("SetContactID")) 'DNL
Application.GlobalInfo.Delete(Application.GlobalInfo.IndexOf("SetAccountID")) 'DNL
AXFormClose(Sender)
Else
AXFormClose(Sender)
End If
'Application.BasicFunctions.DoInvoke "View","System:Add New Contact Account"
End If
End Sub |
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Re: Inserting new contacts
Posted: 18 Aug 06 1:38 AM
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fiogf49gjkf0d What specific version of SLX (point release) - as this was a known issue but should be gone as of 6.2.3 HF5. |
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Re: Inserting new contacts
Posted: 21 Aug 06 11:08 AM
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fiogf49gjkf0d They are on 6.1.1 and now there is another error message:
General: Error on line 37
The next error is
@0; Basic System:Add_Contact_And_Account Status: 0x25
The pervious one was not appearing but this morning this one starting appearing. The user is able to add in a new contact but not a new account. |
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Re: Inserting new contacts
Posted: 21 Aug 06 11:09 AM
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fiogf49gjkf0d Yup - it's all related - you will need to upgrade to resolve the issue. I know for a fact it will resolve issue as I had exact same error with a customer and that is my defect fix !! |
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Re: Inserting new contacts
Posted: 21 Aug 06 11:11 AM
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fiogf49gjkf0d There isn't a work around? I don't know if they would be able to upgrade at the moment. I almost forgot this is a network user that is using Remote Desktop. The other users are ok but just not this user. Would that be a factor? |
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Re: Inserting new contacts
Posted: 21 Aug 06 11:12 AM
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fiogf49gjkf0d
Nope, sorry - was an exe/base change. I spent hours on this proving/testing issue.
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Re: Inserting new contacts
Posted: 27 Jul 07 11:33 AM
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Mike and all,
This has reared it's ugly head for us. We are version 6.2.3, SQL Server 2000. We have a mix of Client users and Citrix users. Error has been reported and recereted only in the Citrix environment so far.
Error is similar yet slightly different.
Error:
An error occurred executing active form script (System:ChooseAddContactAccount).
Error reading cmdOK.CGUID: Catastrophic failure at line 78, char 4
or
Error:
An error occurred executing active form script (System:ChooseAddContactAccount).
Error reading pklAccSubType.CGUID: Catastrophic failure at line 78, char 4
I was only able to create the error, occasionally and at random. Both times my virus scanner was scanning my computer. Both times I had been away from the computer and had to unlock the desktop when I returned. I believe I still had a Citrix connection both times.
The code at line 78, char 4 is marked with "Line 78, char 4>"
****************************
Sub cmdNextClick(Sender)
Dim objMainView
Dim lstrContactID
Dim lstrAccountID
Application.GlobalInfo.Add "SelectionValue", gSelectedRadioButton 'DNL
Application.GlobalInfo.Add "CurrentAccountID", lueAccount.LookupID 'DNL
Application.GlobalInfo.Add "CurrentAccountName", lueAccount.Text 'DNL
If rbNewContact.Checked and lueAccount.Text = "" then
msgbox Application.Translator.Localize("Please select an account to add contact or create a new account to use this option"),vbokonly,Application.Translator.Localize("Saleslogix Warning")
Else
Line 78, char 4> set objMainView = Application.MainViews.Add("System:Add New Contact Account",0,False) 'DNL
objMainView.Caption = Application.Translator.Localize("Add Contact/Account Information")
objMainView.BorderStyle = 3
objMainView.Height = 610 'height changed by Becki Blackburn - was 585
objMainView.Width = 655 'width changed by Becki Blackburn - was 612
If objMainView.Showmodal = mrOK then
If rbNewContact.Checked or rbNewContactAndAccount.Checked or rbNewPersonalContact.Checked then
lstrContactID = Application.GlobalInfo.SetContactID
'Defect 1-38621 - set open existing to false
Application.MainViews.AddEx "System:Contact Details", 1, False , 1, lstrContactID, "" 'DNL
ElseIf rbNewAccount.Checked then
lstrAccountID = Application.GlobalInfo.SetAccountID
'Defect 1-38621 - set open existing to false
Application.MainViews.AddEx "System:Account Details", 1, False , 1, lstrAccountID, "" 'DNL
End If
Application.GlobalInfo.Delete(Application.GlobalInfo.IndexOf("SetContactID")) 'DNL
Application.GlobalInfo.Delete(Application.GlobalInfo.IndexOf("SetAccountID")) 'DNL
AXFormClose(Sender)
Else
AXFormClose(Sender)
End If
'Application.BasicFunctions.DoInvoke "View","System:Add New Contact Account"
End If
End Sub
******************************
Any ideas?
Jeff Parker
612-667-0675
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Re: Inserting new contacts
Posted: 27 Jul 07 11:40 AM
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Yes, you need to undo Defect 1-38621
If rbNewContact.Checked or rbNewContactAndAccount.Checked or rbNewPersonalContact.Checked then
lstrContactID = Application.GlobalInfo.SetContactID
'Defect 1-38621 - set open existing to false
'Application.MainViews.AddEx "System:Contact Details", 1, False , 1, lstrContactID, "" 'DNL
Application.MainViews.AddEx "System:Contact Details", 1, True , 1, lstrContactID, "" 'DNL
ElseIf rbNewAccount.Checked then
lstrAccountID = Application.GlobalInfo.SetAccountID
'Defect 1-38621 - set open existing to false
'Application.MainViews.AddEx "System:Account Details", 1, False , 1, lstrAccountID, "" 'DNL
Application.MainViews.AddEx "System:Account Details", 1, True , 1, lstrAccountID, "" 'DNL
End If
We aren't sure why that defect is there as fixed - it creates more problems than it solves!
Mike
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Re: Inserting new contacts
Posted: 27 Jul 07 11:41 AM
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| Also, you should upgrade as well as there was a specific exe change as well that occured in this same area - related to PickList instantiation issues. |
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Re: Inserting new contacts
Posted: 27 Jul 07 11:47 AM
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| I will try the code change. Thanks. Regarding upgrade, we are at 6.2.3, I thought that was the .exe change. ?? We are also moving to 7.2, sometime next 6 months |
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Re: Inserting new contacts
Posted: 27 Jul 07 12:38 PM
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| It is - however, there is also a bundle to apply and this is v.important as the upgrade will fail without it. |
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