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v5.2 Right Click not working
Posted: 12 Sep 06 10:20 AM
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fiogf49gjkf0d I have users reporting to me that their right click is not working properly. They are tasked with merging contact records and I am not aware of any way other than right click to merge contacts. Any idea why right click wouldn't be working? I checked the Sage archived knowledge base and didn't see anything like this.
I'm stumped.
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Re: v5.2 Right Click not working
Posted: 13 Sep 06 1:05 PM
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fiogf49gjkf0d I have never seen this behavior.
Questions:
What happens when the users right-mouse?
Do they see the same behvior every where in SalesLogix?
Does right-mouse work properly else where in windows?
If you logon to the host as these users does right-mouse work?
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Re: v5.2 Right Click not working
Posted: 02 Oct 06 10:40 AM
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fiogf49gjkf0d Ian,
I have seen this in other versions, so I am not sure if this will apply to 5.2 or not. It should as it is generally in the Menu add ons or security.
Here are a few places where users are limited:
1.) Menu (Script). Verify that your users have access to the Merge functionality in customized menu
2.) Menu in Security. Go to Profile | Menus | Tools | Maintenance . Verify this is not X'ed out.
3.) Team Profile - Verify all fields are R/W
4.) Read/Write Profile (or what ever the user's standard Profile | Security | Current Field Level Security)
Hope this helps!
Carla |
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