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Thread: Citrix issue

Michael Litman
Posts: 94

Citrix issue Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 02 Oct 06 3:40 PM

Just completed upgrade to 6.2.3.1092 now users coming in through citrix client get errors in outlook address book. The login screen comes up an throughs an error an will not login to populate slx address book. currently we must remove the outlook settings and rebuild then everything works fine. any suggestions. thanks Michael

[Reply][Quote]

Mark R. Bailey
Posts: 16

Re: Citrix issue Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 04 Oct 06 8:31 AM

Hi there, Michael,

We are trying to get those logon screens to fire before Outlook launches in our environment. The story is that Outlook was installed after Saleslogix, so despite the fact that OL integration works, we don't get the logon, or the "Go to SLX" button on the toolbar.

Try unregistering, the registering these two DLLs, from the RUN dialog...
REGSVR32 "c:\program files\saleslogix\slmn.dll" /u
REGSVR32 slxab32.dll /u
REGSVR32 "c:\program files\saleslogix\slmn.dll"
REGSVR32 slxab32.dll

Or, perhaps your problem is more simple... Double check the consistency of your MAPI profile names. Are your Outlook profiles in Citrix named the same as the profiles you have described in each user's profile setting?

Good luck!
Mark

[Reply][Quote]

John Gundrum
Posts: 632

Re: Citrix issue Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 05 Oct 06 7:52 AM

We've run into problems with CITRIX and Outlook profiles. What I saw was for each person logging into CTRIX, the outlook profile would be created as the user's network login. For example, logging in as jsmith would create an Outlook profile jsmith. SLX defaults the outlook profile name to MS Exchange Settings. Which is what Outlook used to default to. I've seen newer Outlook 2003 installs default to 'Outlook'. The answer was to go to the Admininstrator and setup the Outlook profile for each user to be the same as their network login.

There is one more step to all this. And this applies to all user workstations. The outlook profile on the user workstations will have to have a new profile created as the network login. If you don't do this then you are just reversing the issue. The outlook profile has to be the same on all workstations a user uses.

John G.

[Reply][Quote]

Mark R. Bailey
Posts: 16

Re: Citrix issue Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 06 Oct 06 10:13 AM

Yes, very true, John.

One of the details of our implementations here involves creating the same MAPI profile name for all of our standard builds (workstations) and our roaming terminal services profiles. We use an Office tool called the Custom Installation Wizard. Here's a link to that info:
http://office.microsoft.com/en-ca/assistance/HA011402581033.aspx

In order to pull of a stable deployment, having a standardized user experience throughout the enterprise makes it much easier.

Mark

[Reply][Quote]

John Gundrum
Posts: 632

Re: Citrix issue Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 06 Oct 06 10:42 AM

Hmmm, very interesting. I'll pass that info onto our networking people as they are the ones who impleent and maintain outlook details.

Thanks!
John G.

[Reply][Quote]

Michael Litman
Posts: 94

Re: Citrix issue Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 11 Oct 06 2:52 PM

Thanks everyone for the help

our citrix guy (I should explain that in the company I work for we have desktop guys, citrix guys, server guys, DBA guys and SLX guys and nobody crosses over!

)
the two dll's are they on the citrix box? I am not a citrix guy so I don't know how the app is installed to citrix or would you need to un reg and re-reg on each client? Thanks again for all the help

[Reply][Quote]

Mark R. Bailey
Posts: 16

Re: Citrix issue Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 12 Oct 06 8:36 AM

Michael, a Citrix environment is similar to launching the terminal server client, connecting to a different server, then running an application. The [simple] difference is that you are only running one application at a time, you use a different protocol (ICA), and a different client.

We don't have detailed information about what the DLLs do, specifically. Sage Saleslogix support has not been able to fill us in, either. Usually the solution to that conundrum involves unregistering the DLLs, taking a snapshot of the registry and the local user profile, then registering the DLLs, taking two more snapshots, and comparing them. We haven't done that, yet.

If you could, I would script the registration of the DLLs to each user logon for now, especially if you have roaming (non-mandatory) terminal services profiles.

Mark

[Reply][Quote]

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