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Send SLX Button missing - we've tried everything
Posted: 30 Apr 07 7:31 AM
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fiogf49gjkf0d We have one remote laptop user who has been upgraded to SLX 626, is running Outlook 2002, and we just can't get his Send SLX button back. We've tried running InstallOutlookIntegration.bat and checking for disabled Add-ins in Outlook Help/About (there are none). We also ran the AutoIT script posted hereabouts, but no luck at all. Any other suggestions please?
[Edit] I've just been told he's a Network user, not Remote. |
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Re: Send SLX Button missing - we've tried everything
Posted: 30 Apr 07 8:08 AM
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fiogf49gjkf0d Stuart,
If you have tried this (code updated on 4-26-2007) http://www.slxdeveloper.com/page.aspx?action=viewarticle&articleid=94 and the button still does not appear open a new email on the troubled machine and make sure the STANDARD and SALESLOGIX toolbars are selected. VIEW - TOOLBARS - STANDARD and SALESLOGIX
If that does not solve the problem there is one last step: Reboot the machine and open Outook. TOOLS - OPTIONS - OTHER - ADD-IN MANAGER. REMOVE all the SalesLogix add-ins. Run the autoit script again. Re-add the Outlook add-ins using the ADD-IN MANAGER. If the SENDSLX button still does not show up run the Autoit script again. If you still do not have the button you will need to reinstall SalesLogix or reimage the machine. |
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Re: Send SLX Button missing - we've tried everything
Posted: 01 May 07 9:20 AM
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fiogf49gjkf0d When all else fails, you might try registering these two DLL's: SLXAB32.DLL & SLMN.DLL. You can search for them via WExplorer, and then Run: REGSVR32 (dll path from search) for both dll’s. And then Reboot.
If that doesn't work, take a marking pen and just color it in on the tube.
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Re: Send SLX Button missing - we've tried everything
Posted: 01 May 07 9:58 AM
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fiogf49gjkf0d I like the second idea 
However, we're not having much success with this, but we have another user with the same problem, and the thing in common is they have PDAs connected and are running ActiveSync to sync with Outlook. I have a feeling that this may be the cause. Any thoughts anyone?
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Re: Send SLX Button missing - we've tried everything
Posted: 01 May 07 10:51 AM
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fiogf49gjkf0d Originally posted by Stuart
I like the second idea
However, we're not having much success with this, but we have another user with the same problem, and the thing in common is they have PDAs connected and are running ActiveSync to sync with Outlook. I have a feeling that this may be the cause. Any thoughts anyone?
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Yes, that is absolutely the cause. The thing about ActiveSync is that is will load Outlook in the background when the PC starts up. So, you're experiencing one of the two things (most likely):
1) Since Outlook is running in the background, possibly the DLLs arenot registering because Outlook is already running
or
2) The DLLs are properly registered, however, the addin is loading in the background instance of Outlook that ActiveSync loads. I've seen this happen many times (I actually sell a commercial Outlook addin that this would happen to in early releases of it). Basically, when ActiveSync loads Outlook in the background, Outlook can potentially load the addins as well. So the non-visible instance of Outlook has the addins loaded. Now, when *you* start Outlook, the addins don't load because they are already loaded in the non-visible background instance of Outlook.
I would bet that #2 is what is causing the problem. I've seen that many times. Here's something to try to confirm. If you kill the running Outlook process in the task manager, then start up Outlook manually do the SLX buttons show up?
If #2 is the case, then sometimes it can work if you can get outlook started *before* activesync does. I believe activesync doesn't load outlook unless a sync occurs, so starting the pc with the handheld device UNDOCKED. Then starting outlook before docking the device might work.
-Ryan |
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Re: Send SLX Button missing - we've tried everything
Posted: 01 May 07 3:03 PM
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fiogf49gjkf0d Originally posted by Ryan Farley
Yes, that is absolutely the cause. The thing about ActiveSync is that is will load Outlook in the background when the PC starts up. So, you're experiencing one of the two things (most likely):
1) Since Outlook is running in the background, possibly the DLLs arenot registering because Outlook is already running
or
2) The DLLs are properly registered, however, the addin is loading in the background instance of Outlook that ActiveSync loads. I've seen this happen many times (I actually sell a commercial Outlook addin that this would happen to in early releases of it). Basically, when ActiveSync loads Outlook in the background, Outlook can potentially load the addins as well. So the non-visible instance of Outlook has the addins loaded. Now, when *you* start Outlook, the addins don't load because they are already loaded in the non-visible background instance of Outlook.
I would bet that #2 is what is causing the problem. I've seen that many times. Here's something to try to confirm. If you kill the running Outlook process in the task manager, then start up Outlook manually do the SLX buttons show up?
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Ryan is correct on this. If you check out this article http://www.slxdeveloper.com/page.aspx?action=viewarticle&articleid=94 it takes most of this in consideration even by killing Outlook and, further more, SalesLogix for the user when they run the script.
Originally posted by Ryan Farley
If #2 is the case, then sometimes it can work if you can get outlook started *before* activesync does. I believe activesync doesn't load outlook unless a sync occurs, so starting the pc with the handheld device UNDOCKED. Then starting outlook before docking the device might work.
-Ryan |
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Ryan is probably correct again. Although I have not seen this behavior, yet.
Originally posted by Robert Levine
When all else fails, you might try registering these two DLL's: SLXAB32.DLL & SLMN.DLL. You can search for them via WExplorer, and then Run: REGSVR32 (dll path from search) for both dll’s. And then Reboot.
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The article mentioned above also takes these dlls in consideration by copying them from the SalesLogix programs directory into %System32%, which the install of SLX does not do in all versions upon initial install, and re-registers them from their new location.
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Re: Send SLX Button missing - we've tried everything
Posted: 02 May 07 3:47 AM
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fiogf49gjkf0d Originally posted by Ryan Farley
Yes, that is absolutely the cause. The thing about ActiveSync is that is will load Outlook in the background when the PC starts up. |
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Thanks for confirming my suspicions. I cannot replicate the behaviour on my PC though. I can see ActiveSync starting Outlook in the background, and it sometimes even asks for my SLX login, so I know the Add-In is being loaded into that instance. But when I start Outlook myself the Send SLX button is there. But I'm sure it is the problem for the other users. We're going to reinstall SLX with the PDA undocked, and then go through the various steps to get the SLX Button working if it isn't already.
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Re: Send SLX Button missing - we've tried everything
Posted: 09 May 07 6:57 AM
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fiogf49gjkf0d We have managed to sort out this user by undocking the PDA and reinstalling SLX. however, we have another PDA & SLX user where the procedure didn't fix his Send SLX button. I read somewhere recently that SLX sometimes doesn't like Skype, could this be the problem? He's the only SLX user who has Skype. He also has MSN Messenger open all the time, and nobody else uses that either.
FYI the procedure we followed was:
Undock the PDA and restart the PC
Uninstall SLX
Install SLX
Copy C:\Program Files\SalesLogix\slmn.dll to C:\WINNT\SYSTEM32\ or C:\Windows\SYSTEM32\
Run C:\Program Files\SalesLogix\InstallOutlookIntegration.bat
Start Outlook
Start a new message
If Send SLX button is there, good
If not, check for Disabled Items in Help/About and enable the SLX one if it’s there, then restart Outlook
Start a new message
If still not there, whilst in the new message, check that the SalesLogix Toolbar is active in View/Toolbars
If still not there I have no more ideas apart from re-imaging the PC and starting again
If it is, then when starting the PC in future, ensure the PDA is not docked. After starting Outlook the PDA can be docked
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Re: Send SLX Button missing - we've tried everything
Posted: 09 May 07 8:52 AM
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fiogf49gjkf0d Now remove the SalesLogix add-ins from Outlook. TOOLS - OPTIONS - OTHER - ADD-IN MANAGER. REMOVE all the SalesLogix add-ins. Exit Outlook. Register the DLLs again. Re-add the Outlook add-ins using the ADD-IN MANAGER. Hopefully this will solve your issue.
I'm not so sure about the Skype conflict.
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Re: Send SLX Button missing - we've tried everything
Posted: 09 May 07 9:01 AM
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fiogf49gjkf0d Thanks for the suggestion, but the strange thing is that since we implemented 6.2.6 we don't have the SLX add-ins listed, even on PCs which have the Send SLX button working (like mine). |
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Re: Send SLX Button missing - we've tried everything
Posted: 09 May 07 9:30 AM
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fiogf49gjkf0d 6.2.6 - You are correct - there are no Outlook add-ins for SLX in the ADD-IN manaager.
On last process to try before reimaging:
Close Outlook.
regsvr32 /u slxab32.dll
regsvr32 /u slmn.dll
Open Outlook. Verify all SalesLogix items are gone. Close Outlook.
regsvr32 slxab32.dll
regsvr32 slmn.dll
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Re: Send SLX Button missing - we've tried everything
Posted: 09 May 07 10:25 AM
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fiogf49gjkf0d Originally posted by Stuart
Thanks for the suggestion, but the strange thing is that since we implemented 6.2.6 we don't have the SLX add-ins listed, even on PCs which have the Send SLX button working (like mine). |
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You won't see the SLX addins listed in Outlook since they are installed for "All Users". The addins dialog will only show those that are installed for "Current User" only. |
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