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The Forums on slxdeveloper.com are now retired. The forum archive will remain available for the time being. Thank you for your participation on slxdeveloper.com!
Forum to discuss general administration topics for SalesLogix (including LAN & remote topics). View the code of conduct for posting guidelines.
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Inserting new contacts
Posted: 17 Aug 06 11:12 AM
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fiogf49gjkf0d I have a user that gets this error after entering contacts into SalesLogixs. She would get the error then have to click "OK" and then close SLX and reopen it to continue.
Error: An error occurred executing active form script (System:ChooseAddContactAccount). Error reading splMain.CGUID: Catastrophic failure at line 88, char 8
This seems to happen quite often. Any Ideas?
Thank you,
Joy |
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Re: Inserting new contacts
Posted: 17 Aug 06 11:31 AM
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fiogf49gjkf0d Have you reviewed the script in question yet? What is at line 88?
Other question: Does this one user have the security rights to add new Contacts/Accounts? (Administrator | User Profile | Security Tab| Checkbox Status of "Insert Contact")
c |
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Re: Inserting new contacts
Posted: 17 Aug 06 11:32 AM
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fiogf49gjkf0d Yes she does. Actually it works after she restarts SalesLogix. And it doesn't happen the same time each time. |
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Re: Inserting new contacts
Posted: 17 Aug 06 12:39 PM
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fiogf49gjkf0d Line 88 reads as such: Application.MainViews.AddEx "System:Contact Details", 1, False , 1, lstrContactID, "" 'DNL
and the actions is this:
If objMainView.Showmodal = mrOK then If rbNewContact.Checked or rbNewContactAndAccount.Checked or rbNewPersonalContact.Checked then lstrContactID = Application.GlobalInfo.SetContactID 'Defect 1-38621 - set open existing to false Application.MainViews.AddEx "System:Contact Details", 1, False , 1, lstrContactID, "" 'DNL ElseIf rbNewAccount.Checked then lstrAccountID = Application.GlobalInfo.SetAccountID 'Defect 1-38621 - set open existing to false Application.MainViews.AddEx "System:Account Details", 1, False , 1, lstrAccountID, "" 'DNL End If Application.GlobalInfo.Delete(Application.GlobalInfo.IndexOf("SetContactID")) 'DNL Application.GlobalInfo.Delete(Application.GlobalInfo.IndexOf("SetAccountID")) 'DNL AXFormClose(Sender) Else AXFormClose(Sender) End If 'Application.BasicFunctions.DoInvoke "View","System:Add New Contact Account" End If End Sub |
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Re: Inserting new contacts
Posted: 18 Aug 06 1:38 AM
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fiogf49gjkf0d What specific version of SLX (point release) - as this was a known issue but should be gone as of 6.2.3 HF5. |
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Re: Inserting new contacts
Posted: 21 Aug 06 11:08 AM
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fiogf49gjkf0d They are on 6.1.1 and now there is another error message:
General: Error on line 37
The next error is @0; Basic System:Add_Contact_And_Account Status: 0x25
The pervious one was not appearing but this morning this one starting appearing. The user is able to add in a new contact but not a new account. |
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Re: Inserting new contacts
Posted: 21 Aug 06 11:09 AM
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fiogf49gjkf0d Yup - it's all related - you will need to upgrade to resolve the issue. I know for a fact it will resolve issue as I had exact same error with a customer and that is my defect fix !! |
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Re: Inserting new contacts
Posted: 21 Aug 06 11:11 AM
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fiogf49gjkf0d There isn't a work around? I don't know if they would be able to upgrade at the moment. I almost forgot this is a network user that is using Remote Desktop. The other users are ok but just not this user. Would that be a factor? |
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Re: Inserting new contacts
Posted: 21 Aug 06 11:12 AM
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fiogf49gjkf0d Nope, sorry - was an exe/base change. I spent hours on this proving/testing issue.
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Re: Inserting new contacts
Posted: 27 Jul 07 11:33 AM
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Mike and all,
This has reared it's ugly head for us. We are version 6.2.3, SQL Server 2000. We have a mix of Client users and Citrix users. Error has been reported and recereted only in the Citrix environment so far.
Error is similar yet slightly different.
Error: An error occurred executing active form script (System:ChooseAddContactAccount). Error reading cmdOK.CGUID: Catastrophic failure at line 78, char 4
or
Error: An error occurred executing active form script (System:ChooseAddContactAccount). Error reading pklAccSubType.CGUID: Catastrophic failure at line 78, char 4
I was only able to create the error, occasionally and at random. Both times my virus scanner was scanning my computer. Both times I had been away from the computer and had to unlock the desktop when I returned. I believe I still had a Citrix connection both times.
The code at line 78, char 4 is marked with "Line 78, char 4>" **************************** Sub cmdNextClick(Sender) Dim objMainView Dim lstrContactID Dim lstrAccountID
Application.GlobalInfo.Add "SelectionValue", gSelectedRadioButton 'DNL Application.GlobalInfo.Add "CurrentAccountID", lueAccount.LookupID 'DNL Application.GlobalInfo.Add "CurrentAccountName", lueAccount.Text 'DNL If rbNewContact.Checked and lueAccount.Text = "" then msgbox Application.Translator.Localize("Please select an account to add contact or create a new account to use this option"),vbokonly,Application.Translator.Localize("Saleslogix Warning") Else Line 78, char 4> set objMainView = Application.MainViews.Add("System:Add New Contact Account",0,False) 'DNL objMainView.Caption = Application.Translator.Localize("Add Contact/Account Information") objMainView.BorderStyle = 3 objMainView.Height = 610 'height changed by Becki Blackburn - was 585 objMainView.Width = 655 'width changed by Becki Blackburn - was 612
If objMainView.Showmodal = mrOK then If rbNewContact.Checked or rbNewContactAndAccount.Checked or rbNewPersonalContact.Checked then lstrContactID = Application.GlobalInfo.SetContactID 'Defect 1-38621 - set open existing to false Application.MainViews.AddEx "System:Contact Details", 1, False , 1, lstrContactID, "" 'DNL ElseIf rbNewAccount.Checked then lstrAccountID = Application.GlobalInfo.SetAccountID 'Defect 1-38621 - set open existing to false Application.MainViews.AddEx "System:Account Details", 1, False , 1, lstrAccountID, "" 'DNL End If Application.GlobalInfo.Delete(Application.GlobalInfo.IndexOf("SetContactID")) 'DNL Application.GlobalInfo.Delete(Application.GlobalInfo.IndexOf("SetAccountID")) 'DNL AXFormClose(Sender) Else AXFormClose(Sender) End If 'Application.BasicFunctions.DoInvoke "View","System:Add New Contact Account" End If End Sub ******************************
Any ideas?
Jeff Parker 612-667-0675
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Re: Inserting new contacts
Posted: 27 Jul 07 11:40 AM
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Yes, you need to undo Defect 1-38621
If rbNewContact.Checked or rbNewContactAndAccount.Checked or rbNewPersonalContact.Checked then lstrContactID = Application.GlobalInfo.SetContactID 'Defect 1-38621 - set open existing to false 'Application.MainViews.AddEx "System:Contact Details", 1, False , 1, lstrContactID, "" 'DNL Application.MainViews.AddEx "System:Contact Details", 1, True , 1, lstrContactID, "" 'DNL
ElseIf rbNewAccount.Checked then lstrAccountID = Application.GlobalInfo.SetAccountID 'Defect 1-38621 - set open existing to false 'Application.MainViews.AddEx "System:Account Details", 1, False , 1, lstrAccountID, "" 'DNL Application.MainViews.AddEx "System:Account Details", 1, True , 1, lstrAccountID, "" 'DNL
End If
We aren't sure why that defect is there as fixed - it creates more problems than it solves! Mike
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Re: Inserting new contacts
Posted: 27 Jul 07 11:41 AM
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Also, you should upgrade as well as there was a specific exe change as well that occured in this same area - related to PickList instantiation issues. |
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Re: Inserting new contacts
Posted: 27 Jul 07 11:47 AM
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I will try the code change. Thanks. Regarding upgrade, we are at 6.2.3, I thought that was the .exe change. ?? We are also moving to 7.2, sometime next 6 months |
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Re: Inserting new contacts
Posted: 27 Jul 07 12:38 PM
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It is - however, there is also a bundle to apply and this is v.important as the upgrade will fail without it. |
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