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Thread: What would cause a LAN user to have to re-start the Saleslogix System Service on their local PC/laptop

Derek
Posts: 115

What would cause a LAN user to have to re-start the Saleslogix System Service on their local PC/laptop Your last visit to this thread was on 1/1/1970 12:00:00 AM

Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 05 Jun 09 5:16 AM

I am just asking the above question as we recently had a incident where some LAN users managed to log into saleslogix and a number of users could not.

I am not sure if the Server that contains the salelogix database and saleslogix system, enviroment was changed. But the only way the problem was resloved was by re-starting the Saleslogix System Servive on the users local PCs. Or the user had to re-start their PCs or laptops.

Any ideas what might cause this type of problem?

Thank you

[Reply][Quote]

Raul A. Chavez
Posts: 1300

Re: What would cause a LAN user to have to re-start the Saleslogix System Service on their local PC/laptop Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 09 Jun 09 2:41 PM

Typically lost connectivity would do this.
If your network goes down, or the server is unavailable/unaccessible, you may have to restart the SLX System.

I have seen this issue many times, and you typically would find entries on the Event log indicating timeouts (CB Mediator timeout.....)
When that is the case, the advise for an regular end user is would be to "restart" their machine, whereas for a power user you could walk them through the process of restarting the service (or killing the process and restarting the app)

Also, as stated above, I would recommend that you always run the SLXSystem as a service.

[Reply][Quote]

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