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Thread: The Sync client Often prompt "The files XXXXXXXXXX was ignored because it is newer than your database."

Kener Liu
Posts: 16

The Sync client Often prompt "The files XXXXXXXXXX was ignored because it is newer than your database." Your last visit to this thread was on 1/1/1970 12:00:00 AM

Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 08 May 06 10:57 PM

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The Sync client Often prompt "The files XXXXXXXXXX was ignored because it is newer than your database." Which reason? How to resolve?

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Mark Duthoy
Posts: 21

Re: The Sync client Often prompt "The files XXXXXXXXXX was ignored because it is newer than your database." Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 09 May 06 2:43 PM

The older tefs are still in the sync process even though there was a new db created. You should be able to look at the keybase on the files that are being ignored and remove them. That's where I would start.

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David Henry
Posts: 207

Re: The Sync client Often prompt "The files XXXXXXXXXX was ignored because it is newer than your database." Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 10 May 06 3:15 PM

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Quote:

Originally posted by Kener Liu

The Sync client Often prompt "The files XXXXXXXXXX was ignored because it is newer than your database." Which reason? How to resolve?

Kener,

Simiply put, you need to create and attach a new remote database for the user onto their machine.

What has happened is the remote user is still updating the old database on his/her machine and is trying to apply TEFs to the database. Any updates to the main databse will not be synced to the user because the keybase on the users old database is lower then the current keybase.

[Reply][Quote]

Ina Nortje
Posts: 57

Re: The Sync client Often prompt "The files XXXXXXXXXX was ignored because it is newer than your database." Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 11 Jun 08 6:40 PM

Hi there,

I also get this message, but it remains even after I cut and attached a new remote database. The remote client is in a timezone GMT+8 while the server is GMT+2. Might that have any bearing?

I was under the impression that the database version is determined by the prefix only, but it seems the prefix somehow stays the same on the remote client even after the new remote database was cut and attached. Could it be that there is an indicator I have to change somewhere on the remote?

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Bob (RJ)Ledger
Posts: 1103

Re: The Sync client Often prompt "The files XXXXXXXXXX was ignored because it is newer than your database." Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 12 Jun 08 8:48 AM

Take a look at Resolution ID: 459360 in the Sage SalesLogix Knowledge base.

It's possible the "new" db actually "merged" with the old db on the remote. Nobody knows exactly how/why this happens.. but it has happend occasionally.

The fix is listed in the kb article: - basically:
a - Force a full sync cycle manually (remote and main)
b - Cut a new remote db (make sure that sync - or any other db activity is NOT happening)
c - Delete ALL tefs with the incorrect keybase from all locations (including archives)
d - MANUALLY detach the remote db and delete it (or move it)
e - MANUALLY attach the new remote db
f - Open the remote client to see that you can log in..
g - Manually force a sync on teh main and remote

--
RJLedgert - rjlSystems
"...Customer First..."

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Ina Nortje
Posts: 57

Re: The Sync client Often prompt "The files XXXXXXXXXX was ignored because it is newer than your database." Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 12 Jun 08 12:25 PM

Thanks very much, Bob

This really looks great. Where do I find the original knowledgebase article? I searched on slxdeveloper, and didn't find anything.

Regards

Ina

[Reply][Quote]

Bob (RJ)Ledger
Posts: 1103

Re: The Sync client Often prompt "The files XXXXXXXXXX was ignored because it is newer than your database." Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 12 Jun 08 1:24 PM

Quote:

Originally posted by Ina Nortje

Thanks very much, Bob

This really looks great. Where do I find the original knowledgebase article? I searched on slxdeveloper, and didn't find anything.

Regards

Ina

This comes from the SAGE KB.... you log into support.SalesLogix.com
--
RJLedger - rjlSystems
"...Customer First..."

[Reply][Quote]

Ina Nortje
Posts: 57

Re: The Sync client Often prompt "The files XXXXXXXXXX was ignored because it is newer than your database." Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 17 Jun 08 12:37 AM

Thanks a lot, Bob!

I have access to the knowledgebase now. This will indeed help a lot.

Regards

Ina

[Reply][Quote]

Bob (RJ)Ledger
Posts: 1103

Re: The Sync client Often prompt "The files XXXXXXXXXX was ignored because it is newer than your database." Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 17 Jun 08 1:30 AM

Quote:

Originally posted by Ina Nortje

Thanks a lot, Bob!

I have access to the knowledgebase now. This will indeed help a lot.

Regards

Ina

Welcome!
There's really a lot of good stuff in the Sage KB... and after all, you are paying for it in your annual M&S so why not use it!

I've found the answers to a lot of obscure things there.
--
RJLedger - rjlSystems
"...Customer First..."

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