5/27/2024 2:36:18 PM
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Modified Date field in tickets - what triggers a change to this date?
Posted: 25 Jul 06 8:17 AM
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fiogf49gjkf0d I need a better understanding of the "Modified Date" field in SLX (related to tickets). What triggers an update in that field? I notice on several tickets with updated information in the "Description" field yet the Modified Date did not have a matching date for those updates. Does anybody have an answer for me? 
Thanks for your help!
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Re: Modified Date field in tickets - what triggers a change to this date?
Posted: 25 Jul 06 9:29 AM
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fiogf49gjkf0d Depending on how the code was written it is possible that the modified date is missed. For example on the contact->detail tab which is legacy both the birthday date was not properly handling the underlying date and the modify date would not get updated if the birthday was set. This is because many of the legacy scripts handle the update themselves using a bound recordset and typically they only work against their selected PK and data fields. The only way to find out specifically why the modified date does not get updated is to look into the backing scripts.
Now I did look open up a ticked and change the description value on the details panel and the modify date indeed did get updated (SLX 6.2.4). Are you using the support client or web client for these updates?
Hope this helps |
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